Associate Representative - Inside Sales

As an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met.

Responsibilities:

• Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increase orders by suggesting related items, explaining features, and checks customer’s buying history.
• With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Review open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Report industry trends, competitive pricing and customer feedback to management.
• Coordinate and manage all activities involved in the import and export of goods
• Liaise with suppliers, shipping companies, customs agents, and customers to facilitate smooth operations
• Monitor shipment schedules and timelines to ensure timely delivery of goods
• Negotiate shipping and handling fees with freight forwarders and shipping companies

Qualifications:

• High School Degree or Equivalent required; Bachelor’s degree preferred.
• Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Ability to work in a team environment
• Ability to communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Ability to act and solve routine or standard problems
• Ability to identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with supervision
• Ability to travel up to 25%
• Business level proficiency with Mandarin is required.

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