Duty Manager - Full Time - Worcester

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure.  We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good.  We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us.  You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow.  Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

In the role of Duty Manager, you will be key to supporting all of our objectives and in many ways. This will start with ensuring our centres are welcoming, clean and safe by managing and supporting the team to undertake their roles.

A full training programme will be provided and for those that want to go further, we will work with you to develop a career path with us.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours : 37 hours per week, Monday - Sunday (rota basis)

Requirements

• RLSS National Pool Lifeguard Qualification (training will be given to gain qualification)
• DBS Check.
• To actively manage and develop and motivate a team of operational staff.
• To be responsible for the day to day duty management and running of the leisure centre to the highest standard.
• To contribute to and understand the business and budgetary performance of the centre.
• To be a proactive member of the leisure centre team.
• A passion for the industry demonstrated through continuous professional development.
• Experience of problem solving, customer service and staff management.
• Experience working in a Duty Management or similar role.
• To be able to work flexibly with a level of autonomy and decision making confidence.
• Able to think on your feet and respond to variable demands.

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

Closing date : 13 October 2025

Salary : up to £24,134 per annum