Customer Service Executive

At Ayvens progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.

We have a fixed term contract opportunity for 12 months in our Corporate Driver team based in Slough.

Salary will be 24297 per annum for this role.

Purpose of role

Provide clear and accurate service and support to our customers

Manage customer queries and requests through both email and telephone calls to a successful and timely resolution

Deliver a professional and engaging front of house service to our customers and external contacts

Key Responsibilities

Deal with incoming calls and emails from drivers fleet contacts or Franchise e partners

Resolve all issues by telephone as far as possible and maintain personal ownership for any which are passed to other teams for resolution

Provide timely and accurate information to our customers to minimise queries and complaints

Deliver client specific tasks and processes within agreed SLAs

Utilise all tools & systems provided by LeasePlan and its suppliers

Build rapport and confidence within our customer base

Skills Experience & Background

Educated to Alevel standard or equivalent

Excellent command of spoken English to enable telephone communication with customers

Good command written English to enable email communication with customers

Customer facing experience

Ability to deal calmly and professionally with customers on the telephone

Strong work ethic

Ability to show empathy and support to customers

Resilience

Why Ayvens

With over 3.4 million vehicles managed across more than 42 countries we provide fullservice leasing flexible subscription services fleet management services and multimobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are wellpositioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technologyenabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our strategy. In everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.

• ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.

Key Skills

Abinitio,Business Analysis,Logistics & Procurement,Client Services,Business Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1