Senior Delivery Coordinator

The role

The Senior Delivery Coordinator plays a key role within the Service Delivery team, taking responsibility for the smooth delivery of new customer orders, the efficient management of service cancellations, and supporting the development and performance of more junior team members. This role requires strong coordination and communication skills, ensuring that all customer requirements are met to a high standard, and that internal and external stakeholders are effectively managed throughout the process.

Key Responsibilities :

Order Delivery Management

• Own the end-to-end coordination and delivery of new customer orders across the product portfolio, ensuring services are provisioned on time and to the agreed specification.
• Act as the primary point of contact for customers, internal teams, and third-party suppliers during the delivery process.
• Proactively manage delivery timelines, resolving any issues or delays through effective stakeholder engagement and problem-solving.
• Ensure all necessary documentation, records, and system updates are completed accurately and in a timely manner.

Service Cancellations

Team Support & Development

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