Retentions Advisor

Job Description

Retentions Advisor

Newcastle, NE12 8BU

Salary : Starting £24,000 basic increasing to £26,000 with role progression. Role includes uncapped commission (up to £50,000 OTE)

Working Hours : 37.5 hours per week

Shift Pattern : Monday to Friday between 9am until 5 : 30pm

Holidays : 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service

We are currently hiring Retentions Advisors to join our customer care team in Newcastle!

Verisure is the leading European provider of professionally monitored security systems with 24 / 7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

Role Responsibilities :

• Working in a call centre environment
• Making outbound calls to existing customers with the purpose of retaining them
• Dealing with escalated high-level complaints
• Establishing, building, and managing strong long-term customer relationships
• Ensuring customer satisfaction
• Liaising with various other departments both within the business and third parties
• Updating relevant information in our customers records
• Delivering first class customer service to customers
• ...