Shop Manager

Job title :                        Shop Manager

Reports to :                      Operations Area Manager

Responsible for :              Assistant Manager, Supervisors and Team Members

Purpose of role

To manage the day to day running of the shop in the most efficient and effective manner, delivering the highest possible standards of service through a highly

trained and passionate team, whilst being pro-active in maintaining and / or improving

turnover and profitability, following Blackbird standards and guidelines.

Key Objectives

Delivery of business strategies,

with the support of key departments

Seek and maximize revenue opportunities and minimize

costs at all times

Consistently exceed customer expectations through the team and product

Develop a motivated and high performing team committed to delivering clear goals

Protect the health, safety and well-being of our customers and teams

To represent Blackbird at the

highest level

Responsibilities Operations

Promote clear communication channels and cascade information to whole team using the weekly updates and

monthly team meetings

Regularly maintain awareness of current business

trends and competitor activity near your

shop

Maintain high level of communication with Support functions, to ensure awareness of current priorities and future strategy, not relying on emails

Use key financial indicators to evaluate and improve the business and identify and act on opportunities

Complete rotas, forecasting and other KPI’s daily on time, taking remedial actions if required

Manage change, effectively by constantly questioning current ways of working in a coherent constructive way, making recommendations to move the business forward

Analyse hourly / daily sales of key lines and set up any corrective measures required

Order, control and return stock in accordance with Company Procedures

Ensure that equipment is maintained to a high standard at all times

and organise all repairs

within budget

Consistently take steps to follow

through, ensuring tasks are fully completed; independently check to ensure accuracy and quality of work

achieved

Ensure that the shop is open on time with the correct staff ratio in line with trading patterns and labour budgets

Create, deliver and support implementation of sales initiatives to maximise profits and measure local Marketing plans promotional activities, including

staff incentives

Maintain the required standards of merchandising, product and, displays in the shop following the Blackbird Bible rules to maximise sales opportunities

Ensure that Blackbird’s control systems / audits are fully adhered to and meet or exceed profit margins

Manage & control costs and margins without compromising standards and customer experience

Undertake such duties as may reasonably be required by Senior Management

Ensure Product quality and presentation is excellent and maintained to Blackbird standards

Adhere to end of

week / month procedures at all times

without exception, review

results and variances with relevant departments

Develop a culture of actively seeking feedback from customers on a regular basis

Agree and implement actions to continuously improve the customer experience

Ensure all customer requests and feedback are responded to promptly and efficiently

Maintain good relationships within the surrounding local community of residents and businesses

HR

Assist in Employee Relations, giving guidance to team in consultation with Head Office team

Actively participate in the recruitment process and assessment days for new people

Manage and support the development of key members of the team & implement a succession plan

Ensure all personnel files

are complete, accurate,

legally compliant & up-to-date

Ensure all your team attend relevant training

Team

Actively encourage and support initiatives / benefits that

promote the retention of employees

Install a culture of pride and ownership amongst the team, ensuring a seamless operation at all times

Ensure communication of day-to-day business issues are maintained and acted upon through daily team briefs

Clarify roles and responsibilities and allocate work and resources effectively to the whole team ensuring work-life balance and keeping

within the Working

Time regulations for staff planning

Ensure that standards of uniform, behaviour and personal presentation of self and team are compatible with the Company's desired public image, values

and following Company guideline

Develop a positive, direct and open relationship

with all the team, and encourage good

and fair working relationship throughout all areas of the shop through cross skilling of team

Reward and recognise good performance within the team

Managing Stock and controls

Ensure that deliveries are checked and documented upon receipt for correct quality

and quantity and display

and store delivered goods as required to food safety

and company standards

Maintain stock levels within acceptable limits and audit / rotate daily stocks of perishable goods.

Ensure the shop is kept clean and tidy through good housekeeping, maintaining high hygiene standards and safe working practices in line with the Company

Health and Safety

policy

Action relevant H&S legislation to Company required standards and ensure a safe workplace

by identifying

hazards and taking corrective action

Review and communicate H&S and food alert reports initiate required action

Action and respond to alleged food hygiene issues, deploying all necessary resources to protect reputation and brand integrity

of Blackbird

Be responsible for the security of cash and banking

following correct handling procedures at all times

Attributes :

Passion for leading food & drink quality

Passion for leading an excellent customer experience

Excellent communication skills

Fantastic standards and a professional approach

Outgoing & lively personality

Flexible and committed

Highly motivated

Team player

The above are key tasks for the role but please note that this is not an exhaustive list and may change from time to time in line with business needs.