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Head of Revenues

CRA GROUP RECRUITMENT AND PAYROLL LTDEnfield, ENF, gb

27 days ago

Job type

Job description

Job Description

2-3 months contract with a Local Authority

Job Summary :

We are seeking an experienced Head of Revenues to lead a high-performing Local Taxation Revenue Collection Service.
As a senior leader, you will direct the strategic vision and daily operations, ensuring effective, efficient, and customer-focused delivery.
You’ll manage a significant budget and income stream while driving innovation, digital transformation, and performance excellence across services.

Key Duties / Accountabilities (Sample) :

Lead and manage teams responsible for Council Tax and Business Rates collection, setting strategy and policy direction.

Oversee the overall debt position and establish sound monitoring practices across local taxation.

Champion fair, efficient income collection practices and develop innovative, customer-centric solutions.

Implement a “Digital by Desire” approach, ensuring systems and processes drive digital adoption and service improvement.

Manage operational budgets, forecast performance, ensure savings targets, and redesign services to mitigate financial pressures.

Actively contribute to department leadership by challenging norms, identifying improvements, and designing more effective ways of working.

Develop and deliver the service business plan, aligned to corporate strategy and financial planning, with clear, measurable outcomes.

Maximise grant funding and mitigate financial risk through proactive system controls.

Foster a culture of continuous improvement, high performance, and excellent customer experience.

Maintain effective stakeholder relationships, including with elected members and senior leadership, as well as external partners.

Skills / Experience :

Proven leadership in a Local Taxation Revenue Collection environment at a senior level with performance targets.

Strong track record of delivering service transformation, customer-facing improvements, and budget savings.

Skilled in using data and demand analysis to improve performance and inform service planning.

Commercially astute with experience in fair income collection, budget management, and performance delivery.

Excellent team leadership and stakeholder management capabilities.

Politically aware with experience in working with elected officials and diverse internal and external partners.

Outstanding communication, negotiation, and influencing skills with the ability to deliver under pressure.

Educated to degree level (or equivalent), ideally with relevant qualifications (e.g., IRRV or CICM) and a management qualification.

Experience with digital systems and driving digital culture, plus project or process redesign experience (desirable).

Additional Information :

The closing date : 10 / 09 / 2025 @10 : 00.

Full-time role : 36 Hr / week.

Requirements