Technical Internal Sales Support Customer Services

Are you an experienced Technical Sales / Customer Services Advisor keen to support solutions within the manufacturing sector? If so, the following permanent role could be for you.

My client is a leading manufacturer of custom-made steel door solutions in the Newcastle-under-Lyme area. They are looking for an Internal Sale Support Officer / Customer Services / technical sales support and quoting services to customers, and will support designated Regional Sales Manager, via liaison with the Sales Team, Drawing and Production Teams.

This is an exciting time to join a thriving business who have recently experienced significant investment in the growth and in the facility to ensure market leading customer quality and innovation.

You will be responsible for :

Preparing and submitting quotes in line with customer requirements and health and safety requirements

Responding to customer enquiries by telephone, email and post

Following up quotes to ensure order success

Processing orders to production stage

Providing sales support to existing customers (specification advice, preparing and submission of literature)

Providing after sales support (drawings and specifications)

Providing support to the external sales team

Sourcing new customers

You will have :

Strong customer service and query resolution skills

Proficiency in MS Office

Strong organisations skills

Some experience of technical sales (highly desirable)

Estimating experience within the manufacturing industry (highly desirable)

CAD experience (highly desirable)

The package :

You'll receive a very competitive salary (please get in touch for details on this) and other benefits including pension, free car parking, annual leave and extra day off for your birthday. In addition there are other non-tangible benefits including a commitment to training, development and career development.

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