Helpdesk Lead

Role -

Helpdesk Lead

Location -

Whiteley

Start -

ASAP

Salary

• £35,000 to £40,000

The Role

We are working with a fast-growing Managed Service Provider based in Whiteley, Hampshire, who are looking to appoint a Helpdesk Lead to join their dynamic team.

In this role, you will be responsible for leading a small team of 2nd Line Engineers, ensuring service tickets are managed and resolved in a timely and professional manner. You will act as the key escalation point, providing advanced troubleshooting support and ensuring high-quality service delivery across the client base.

This is a hands-on leadership role, requiring both team leadership skills and strong 3rd Line technical expertise across Microsoft technologies.

The Opportunity

This is an excellent opportunity to step into a leadership role within a thriving MSP environment. You will :

Act as a 3rd Line escalation point for complex issues.

Lead, mentor, and support a team of Engineers.

Oversee day-to-day Helpdesk operations, ensuring SLAs are met.

Work in a collaborative, forward-thinking environment with plenty of scope for progression.

Gain exposure to a wide range of technologies and client environments.

With the business continuing to expand, this is a chance to grow your career as the company grows, taking on increasing responsibility in a supportive environment.

The Person

We are seeking a proactive and technically strong leader who enjoys working in a fast-paced MSP environment. The ideal candidate will have :

Proven 3rd Line Support technical expertise to act as a reliable escalation point.

Previous experience in a Helpdesk Lead, Supervisor, or Manager position in an MSP or large end user environment

Strong background in Microsoft technologies, including :

Windows Server (2016 / 2019 / 2022)

Microsoft 365 / Exchange Online

Microsoft Azure

Active Directory & Group Policy

Intune / Endpoint Manager

SharePoint & OneDrive administration

Hyper-V

Excellent troubleshooting, problem-solving, and communication skills.

The ability to manage and motivate a small technical team while remaining hands-on with escalations.

This is an on-site role in Whiteley, Hampshire, offering a competitive salary of £35,000 – £40,000 and the chance to lead a talented and growing support team.

If you would like to learn more, please apply through the advert and we will be in touch to discuss in more detail.

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