Customer Sales & Retention Consultant

Contract : Full-Time, Permanent - 38.75 hours per week (Shift work with 1 in every 4 Saturdays)

Location : Head Office, Birmingham

Salary : £30,000 - £35,000 per annum (OTE - On Target Earnings)

At Dignity Funerals, we believe in providing families with respectful and dignified end-of-life services that truly honour their loved ones. As a leading provider of funeral services, we support our clients through some of life’s most difficult moments, and we pride ourselves on offering compassionate, high-quality service.

Due to expansion in the business, we're looking for fantastic Customer Sales & Retention Consultants, who want to provide a world-class service to all our customers by phone & e-mail. With care and empathy, you could become part of the solution to such important needs.

What your day-to-day will look like…

• Respond to inbound calls from potential customers inquiring about Dignity’s services, adapting your approach to align with each customer’s unique needs and circumstances.
• Proactively reach out to potential or existing customers to introduce our offerings, and generate interest.
• Stay up to date with Dignity’s product offerings, services, and procedures by attending regular training sessions and briefings.

Working 5 days a week on a rota basis including ...