Contact centre advisor

CUSTOMER SERVICE ADVISOR
START DATE: FEB 2026
SUNDERLAND

• 37 hours per week- Shifts between 6am and 10pm over 5 days out of 7
• Monday to Sunday
• Free parking available
• Good transport links
• Temporary to Permanent
• Excellent training & development
• Candidates must be fully flexible
• Salary from £12.82 per hour

We’re recruiting Customer Service Advisors to join our client’s busy, friendly call centre team. You’ll mainly handle inbound calls, supporting customers with a variety of queries while delivering an exceptional level of service. Our client prides themselves on creating a workplace where people feel valued, supported, and part of the team.

✔ What We’re Looking For

• Strong customer service skills
• Confidence handling both inbound and outbound calls
• Good IT literacy, including Microsoft Office
• Excellent communication and organisational skills
• Previous customer service experience (not necessarily in a call centre!)

Full training is provided for the right candidates.

🔑 Key Responsibilities

• Deliver an excellent customer experience in line with the company’s Quality Framework
• Be the first point of contact via telephone, email, SMS, and social media
• Take ownership of enquiries and complaints, using initiative to find effective solutions
• Accurately update internal systems to ensure smooth customer journeys
• Work closely with internal teams and external partners to provide a seamless service

If this sounds like the role for you, apply now and we’ll be in touch to discuss the opportunity further.
Prefer to speak to someone? Feel free to call us on 0191 255 7977 for more information.