1st Line Service Desk Analyst - Waterloo, England

1 st Line Analyst - Central London - £28,000 to £30,000 per year - Hybrid 3 days per week on-site

FryerMiles are delighted to be working with an award-winning MSP company to assist with their recruitment of a 1 st Line Analyst to join their team in London.

The successful candidate will have IT experience and a keen interest in delivering excellent first-line technical support, resolving common technical issues, supporting end-users remotely, and escalating complex cases to the L2 team where necessary.

Key Responsibilities include :

• Provide first-line support to clients via phone, email, and remote tools
• Troubleshoot and support printers, scanners, and other peripherals
• Log and manage cases with third-party vendors, including arranging on-site engineer visits when needed
• Create, update, and manage user accounts in Active Directory and Azure AD
• Configure, and deploy new computers in line with company standard operating procedures
• Provide basic networking support including LAN and WLAN troubleshooting
• Log, manage and own support requests through to resolution or escalation
• Assist with procurement queries, software licencing and general IT advice
• Assist with ad-hoc projects
• Setting up and configuring new desktops, laptops and printers

Requirements :

1 st Line Analyst - Central London - £28,000 to £30,000 per year - Hybrid 3 days per week on-site