Receptionist

JOB TITLE : Receptionist

HOURS : Various working shift patterns to cover duties on Monday to Friday plus weekends. A Flexible approach towards the working week is required, due to service levels across both our Morecambe services.

PAY : £12.45 per hour. Overnight, weekend and bank holiday enhancements apply

BASE : Morecambe Urgent Treatment Centre, LA4 5LY

REQUIREMENT : This post is for a receptionist position and is predominantly a patient facing role

REPORTS TO :

Operational Specialists

ACCOUNTABLE TO : Lancashire Place Operational Manager

CLOSING DATE : 30 th

September 2025

The Role

To provide a high-quality reception service at the Morecambe sites.

Duties and Responsibilities

To greet patients and process information received accurately

To be able to follow strict procedures and protocols at all times

Utilise the appointment diaries via Adastra

Work effectively under pressure in a calm & confident manner

Inform clinicians of any deteriorating patients in the waiting room

When necessary, to be able to complete stocktakes of medical equipment

To complete routine administration checks when working overnight

Ensure full patient confidentiality at all times

To work individually or as part of a team

To undertake all relevant training consistent with the requirements of the post

To be flexible in roles undertaken according to the business need

To undertake all relevant training consistent with the requirements of the post

To adhere to FCMS Policies and Procedures at all times.

General Duties :

To engage and work with other key stakeholders such as the Ambulance Service and Trust personnel to ensure the integrated approach around patient care and service delivery

Maintain good relationships with other members of staff and stakeholders across all disciplines

To follow safe working practices and to comply with local Health and Safety policies and procedures

To recognise the importance of patient experience and patient feedback

Information Governance :

Understand the importance of Information Governance

and

maintain the IG Toolkit on an annual basis.

Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.

Safeguarding

Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any.Safeguarding is everyones responsibility.

Training and Support

Contribute to own training needs and participate in relevant in-service training

Train and support new members of staff

Undertake mandatory training and complete in the timescale required

To attend staff meetings where required

Where necessary, relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.

The post holder will be expected to attend any necessary courses that provide relevant training.

Other Duties

This Job Description will be periodically reviewed in the light of developing work requirements.

This is an evolving role and, therefore, these duties are not exhaustive.

The role may change via discussion between the post-holder and line managers. The individual in post will be expected to contribute towards that revision. The Operational Manger may also ask for other duties to be carried out to the benefit of the organisation.

Our key expectations are :

Self-awareness

Living authentically

Adaptability- Being ready to adjust depending on the situation

Openness

What you see is what you get

Positivity with a real sense of being able to strive for the impossible

Generosity of spirit- Everyday should be an opportunity to act with kindness

Ability to have fun

Taking the role seriously, whilst being yourself

Our Why :

To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.

Values :

Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours.

Our behaviours should be in line with our values which form part of our Company DNA :

Fun :

People rarely succeed unless they are having fun. Happiness is healthy!

Awesome :

We arent here to be average, were here to be awesome!

Humble :

Were here to make a difference to the lives of others, NOT to see how important we can become

Brave :

We challenge the norm. We have the courage to get the difficult jobs done

Oompf :

We have natural oompf! Its infectious!

Go-getting :

We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity

Come and be a part of our amazing team!

We offer NHS Pension

Cycle to Work Scheme

Career Development Opportunities

Attendance Bonus

Staff Benefit Scheme

Free Tea & Coffee

Eye Care Contributions

Education And in Service Training

Be fully conversant in all the clinical computer systems used within FCMS

Attend relevant study / induction days, seminars, courses etc, for individual development and for the benefit of the service.

Where necessary relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.

Confidentiality

In the course of your duties, you may have access to confidential information about patients, staff or health service business.On no account must such information be divulged to anyone who is not authorised to receive it.Confidentiality of information must be preserved at all times whether at or away from work.FCMS has in place a Whistle-blowers Policy for staff wishing to express concerns.

Data Protection Act, 2018

Carry out any requirements within the duties applicable to the Data Protection Act, 2018.

Health And Safety At Work Act, 1974

Observe all responsibilities and carry out all duties, whether general to all employees or specific to the post, relating to Health and Safety in accordance with the Practice and Departmental Safety Policies and any statutory requirements.

Clinical & Corporate Governance / Quality Assurance

All employees are expected to comply with the clinical and corporate governance arrangements of FCMS. Every employee is personally responsible for the quality of the work, and standard of care, which they individually provide.It is their duty to seek to attain the highest standards achievable both individually and collectively within their knowledge, skills and resources available to them.

Outside Employment / Outside Interests

If you have other work or outside interests, this must not conflict with your duties and responsibilities of your attendance for work as an employee of the Practice.

Working Time Directive

You are required to comply with the regulations governing working time and to any locally agreed associated arrangements.

Harassment And Bullying

The Practice condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias.

Equal Opportunities

In all the foregoing text any reference to one gender whether direct or implied equally includes the opposite gender unless specifically stated to be otherwise.

Fire Training

Each member of the staff has a statutory obligation to attend a Fire Lecture each year.It is the responsibility of each member of staff to ensure that they comply with this legal requirement.

No Smoking Policy

FCMS has a no smoking policy

Disability Confident Employer

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

DBS -

This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

PERSON SPECIFICATION

Experience

Essential

Experience of dealing with the general public

Reception & Admin experience

Evidence of good organisation skill

Excellent customer service skills

Empathetic to staff and patient needs

Act with dignity and respect

Sound working knowledge of Microsoft packages including Word, Excel and Outlook

Ability to manage and prioritise workload whilst working under pressure

Excellent interpersonal skills including verbal and written communication

Be emotionally intelligent

Desirable

Experience within a healthcare environment

Experience of working with clinical IT systems

Understanding and knowledge of Information Governance

Experience of knowledge of safeguarding

Qualifications

Essential

Desirable

EDCL or equivalent

NVQ in business administration or equivalent

GCSE / OLevel English and Maths

Communication

Essential

Excellent oral and written skills

Excellent interpersonal skills with the ability to deal with difficult situations

Ability too adapt communication style in relation to the circumstance

Desirable

Other

Essential

Diplomatic / tactful and understands importance of confidentiality

Ability to work calm under pressure

Enthusiastic and positive

Openness to learn new skills and apply these within the role

Professional conduct

Able to demonstrate compassion and

Self-motivation

Smart appearance

Enthusiastic and positive

Always aims for the best possible outcome for both staff and patients

Flexible

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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