Customer Service Representative

Customer Service Representative

Red Recruitment is hiring a Customer Service Representative for our client, an award-winning financial services company based in Brighton.

You'll be the first point of contact for customers, helping them navigate their concerns, servicing their accounts, and delivering fair, effective outcomes. Every call is a chance to make a difference.

Benefits and Package for a Customer Service Representative :

Salary : £24,600

Hours : 37.5 hours per week, shifts between 9am - 5.30pm and 10am - 7pm, and every other Saturday for 4 hours

Contract Type : Fixed-term contract

Location : Brighton

25 days annual leave plus bank holidays

Opportunities to grow your career

Enhanced maternity, paternity and adoption leave

Up to 3 paid days a year to volunteer at a charity of your choice

Medical cash planKey Responsibilities of a Customer Service Representative :

Handling inbound calls across a range of products

Putting customers first and using sound judgement to find the best solutions

Owning queries from start to finish

Spotting opportunities to improve how they work

Collaborating with the wider Customer Services teamKey Skills and Experience of a Customer Service Representative :

A customer-first mindset and creative problem-solving skills

Excellent communication and attention to detail

Strong interpersonal skills and the ability to work independently

Familiarity with Office 2010, Outlook, and FCA / PRA frameworks

Previous experience in delivering exceptional customer serviceIf you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)