Head of Customer, Office

Together, we can do great things

We shape leading experiences across office, retail and logistics.

We’re one of Australia’s largest property groups, managing $32 billion worth of assets across the country.

Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good. Every day, our people are driving positive impact for people, place and planet. They’re inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes.

This passion and expertise create an employee experience that puts wellbeing, flexibility and opportunity first.

Come join us.

The role

We are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our diverse, $5.8b Office business. This is a broad leadership role encompassing brand, marketing, customer strategy and experience, technology solutions and thought leadership.

What you will be doing

• Developing and implementing a clear, data-driven customer strategy and aligned brand value proposition to deliver a consistent and exceptional customer experience across the Office portfolio.
• Partnering with one of Australia’s leading universities to provide bespoke research and thought leadership on flexible workspaces and the future of work.
• Proactively managing the brand architecture across the Office portfolio, ensuring alignment with the brand value proposition and customer strategy.
• Working with our technology team to manage the delivery of innovative technology solutions that meet the needs of flexible workspaces and hybrid working.
• Leading and further developing a team of customer and marketing professionals to deliver exceptional outcomes that align with our corporate mission of Experience First.
• Expertly building strong working relationships with a broad range of internal and external stakeholders.

What makes you stand out

This is an outstanding opportunity for a highly motivated and engaging executive with a proven track record in a range of diverse customer focussed roles such as marketing, sales, brand, product development, innovation and technology. Experience in property, flexible workspace or another B2B sector would be advantageous.

You will relish analysing and understanding customer behaviour and can demonstrate the ability to apply that knowledge to successfully develop customer strategy, new products and services, as well as improving processes to meet their needs and deliver value.

With exceptional communication skills, you will be an experienced people leader with the ability to engage with, and influence, stakeholders from across the business to deliver seamless customer experience and strong commercial results.

What makes us stand out

We value our people

We know the power of a great experience

Everyone counts

We embrace diversity and inclusivity.

As an equal employer, we encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations and gender identities. This includes Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community and people living with disabilities.

Let’s get started

If this role sounds like you, we want to hear from you. Go for it!

Click on “Apply” to submit your application and Darryl Mills from the Talent Acquisition Team will be in touch.