Customer Arrears Support Advisor

About the role

We have opportunities available on a full and part-time basis. These work on the shift patterns below;

Full time - Monday-Friday 12 : 30-20 : 00 (35 hours per week)

Part time - Monday - Friday 16 : 00-20 : 00 (20 hours per week)

Working within the Customer Arrears Support Team, you will be part of a team that offers solutions to our customers in times of financial difficulty.

This is an ambitious, innovative, and award-winning department working to responsibly deal with customer issues concerning financial arrears. They help to provide solutions and advice to meet individual customer needs in a responsible, supportive, and fair manner.

You will be;

• Speaking to customers over the phone who have outstanding debt or who have not met payments on their accounts.
• Using a customer-centric approach to offer a bespoke solution to a range of customers with different financial problems.
• Recovering outstanding customer arrears using problem-solving skills
• Delivering a positive outcome for the customer in what can be a difficult phone call.
• Assessing the impact of the solution for The Very Group and working within FCA and FOS guidelines

About You

You don’t have to possess contact centre experience to succeed in this role, as all candidates who join us will go through our training programme. Whilst you will need to be computer literate, we will teach you the systems we use and the skills you will require.

To succeed in this role, the most important skills you will require are empathy, emotional intelligence, and resilience. Our customers are so important to our business, even when they are facing difficulty in making payments.

Some of our benefits

How to apply

Please note that the talent acquisition team are handling this vacancy directly, and if successful in securing this role, you may be required to undertake a credit, CIFAS and CRB check.