Business Support Coordinator
33,284 - £35,035
About Us
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
This role
As a Business Support Coordinator within Property Services, you will play a key role in supporting audit, compliance, and performance improvement across Property Services and Metworks. Reporting to the Performance & Delivery Manager, you will help ensure existing processes are consistently applied, compliant with statutory and organisational requirements, and continuously improved.
This is a varied, nationally focused role where you will work closely with regional teams to support process reviews, document control, audits, performance reporting, and training. You will also contribute to improving customer satisfaction by using data and business intelligence to identify trends, risks, and opportunities for improvement.
Working collaboratively with operational teams and senior stakeholders, you will promote best practice, consistency of approach, and a strong culture of compliance, innovation, and excellent customer service across Property Services.
What you'll need to succeed
Ability to multi-task on various pieces of work.
Experience working on multiple projects, often within a team
Effective communication skills, both verbal and written, with internal and external clients
Articulate, excellent verbal and written communication
Ability to work independently and as part of a team
Experience of NEC, DRS & Job Manager (preferred)
Documentation management to support compliance systems
Flexible, able to travel to each region when required
Credible, able to manage conflict and change
Capable of data analysis, making judgements and suggesting solutionsMetropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.
We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.
We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.
In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.
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