Welcome Desk Manager (Duty Manager)

JOB SUMW Edinburgh is hiring a Welcome Desk Managerto join the team! We invite you to play an integral part in bringing to life this award-winning hotel situated in the heart of W Edinburgh winning the coveted Scottish Hotel of the Year 2025 award now is the perfect time to join the team and take your career to the next level.

ABOUT THE BRAND

Ignite Curiosity Expand Worlds. W Hotels are a place to experience life. Were here to open doors and open minds. With us theres always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever whenever.

ABOUT THE ROLE

Reporting to the Welcome Office Manager as Welcome Desk Manager you will play a key role in managing the daily operation of the Welcome Desk (Reception) and Whatever/Whenever (Switchboard) teams.

Joining the team means you will be instrumental to the success of the hotel. We are looking for someone who is full of energy a people-person and passionate!

As Welcome Desk Manager key aspects of your role will include:

• Act as a role model in how to interact with guests and others
• Train your team to become experts in their role
• Empower your team to resolve guest issues assisting where required
• Ensure your team are meeting all quality-related standards
• Consistently communicate the departments goals to all team members
• Communicate and coordinate between Style (Housekeeping) Welcome Office and Engineering to ensure any guest or maintenance issues are logged and resolved
• Maximise revenue performance on a daily basis
• Ensure compliance with all Health and Safety protocols
• Develop teamwork throughout your team as it grows
• Be a W brand ambassador ensuring the brands voice is present in your interactions with guests and talent

Our ideal Welcome Desk Manager is someone who has:

• Strong organization and multi-tasking skills
• Confidence interacting with guests
• Problem resolution skills
• Good communication skills both written and verbal English
• Previous experience working in five star luxury/lifestyle hotels
• A positive mindset
• A genuine passion for working in hospitality

In return for your hard work we give you:

• World class training and development including leadership development
• Unlimited career opportunities (internationally and locally)
• Bonus plan
• Enhanced holiday entitlement starting at 31 days (including bank holidays) and increasing with length of service
• Company pension scheme
• Private medical insurance
• Wellness and mental health programmes
• Discounted accommodation food and beverage in over 9000 hotels all over the world!
• Discounts for your friends and family

ABOUT THE PROPERTY

W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon reflecting the citys festival spirit this 12-storey structure is the centerpiece ofEdinburgh St James Quarter incorporating retail leisure and entertainment facilities along with residential apartments.

This W hotel helps redefine the citys hospitality landscape. Accordingly it fuses the brands signature amenities with modern design and W Happenings highlighting whats new in design fashion music and culture.

Built in 2023 this new W hotel accommodates guests across 244 stylish guestrooms including 45 suites. While staying here guests benefit from the brands signature Whatever / Whenever service philosophy.

A real highlight of this property is its rooftop bar and outdoor terrace pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Loungea restaurant collaboration with SUSHISAMBA a FIT workout facility and an AWAY spa with special functions hosted in 2450 sq ft of modern event space.

If this sounds like the perfect place for you apply to be a Welcome Desk Manager with us today!