Customer Service Advisor | S1 | Everyday Banking | Bradford

This job is with Santander UK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Customer Service Advisor | S1 | Everyday Banking | Bradford

Country : United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from

a global, high-impact brand

into a

technology-driven organisation , and our people are at the heart of this journey.

Together , we are driving a

customer-centric transformation

that values bold

thinking, innovation , and the

courage to challenge

what's possible.

This is more than a strategic shift.

It's a chance for driven professionals to grow, learn, and make a real difference .

Our mission is to contribute to help more

people and businesses prosper . We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking

is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Santander is looking for a Customer Service Advisor based out of our Bradford Contact Centre, we are recruiting multiple roles with the following shifts available :

Shift A - Monday to Saturday 08 : 00 - 16 : 00 (1 in 2 Saturday's, flexible lieu day)

Shift B - Monday to Saturday 10 : 00 - 18 : 00 (1 in 2 Saturday's, flexible lieu day)

For our customers, you'll be more than just the friendly voice of Santander. You'll be a listener and problem solver. Acting as the first point of contact, whilst providing immediate and empathetic support over the phone. This role will allow you to thrive in a high-volume environment, embracing a flexible, "can-do" attitude, whilst working in a telephony-based role.

We'll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver a great customer experience.

You'll be flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. And you'll be encouraged 'Think Customer' and share ideas on improving processes and customer experience. You're the eyes and ears of our business after all.

We're

shaping the way we work

through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for :

Acting as the first point of contact for customers over the phone

Assisting with day-to-day transactions, queries, and servicing

Updating customer records

Helping to keep our customers and the bank safe

Building relationships and finding solutions

Developing your knowledge of services and products to help our customers

Identifying new ways to improve the customer experience

WHAT YOU'LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're

enabling teams to go beyond

by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

Passionate about delivering outstanding customer service either from a face to face or a telephony background, previous financial services background isn't essential as we'll provide you training

The ability to listen and communicate effectively with customers to truly understand their needs

It would also be nice for you to have :

A real desire to go above-and-beyond for customers

Effective team working skills with a flexible, can-do approach to work

Ability to follow process but also think on your feet

Openness to a broad range of activities even if outside of standard expectations

You will require the right to work in the UK (please see details below)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.

Here, recognition goes beyond pay. It's about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive - personally and professionally.

25,000 plus an additional £500 annual cash allowance to spend on our great range of benefits. *Include salary where authorised

25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.

Voluntary healthcare benefits at discounted rates. Including : medical insurance, dental insurance, and health assessments

We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.

Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.

Share in Santander's success by saving or investing in our share plans.

As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services :

Competitive rewards

that reflect the real impact you make and the value you bring.

Wellbeing that goes beyond work

• we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

Support for every life stage

• from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.

Time to give back

through volunteering opportunities that let you make a difference in the communities we serve.

Global growth opportunities

to shape your career, learn new skills and explore what's possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we're proud to be an inclusive organisation that provides equal opportunities for everyone - regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We're committed to creating a recruitment experience that's accessible, fair and welcoming for all candidates.

We want our people to thrive - at work and at home - while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a

hybrid working pattern , where colleagues are expected to attend the office

at least 12 days per month

pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location.

Right to work in the UK

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through email. You can contact us at resourcing@santander.co.uk