Retail Store Manager- East London

Salary: £40,000Location: East LondonHours: Full-time, 40 hours per week

Step into one of East London’s busiest and most culturally vibrant East Asian & South-East Asian supermarkets — a community hub known for flavour, energy, and fast-paced retail.

We’re looking for a driven, people-first Store Leader who can bring the buzz, build a high-performing team, and help us continue growing as one of London’s go-to food destinations.

If you love retail, thrive on variety, and enjoy working in a multicultural environment that celebrates food and community — this is the role for you.

What you’ll lead & own

Store Operations

• Take full ownership for daily running of a busy, high-volume store
• Oversee opening/closing, compliance, health & safety, and operational standards
• Drive strong stock control, merchandising and visual presentation
• Lead stock takes and investigate discrepancies
• Keep a tight handle on KPIs including sales, margin, waste and shrink
• Plan rotas, manage payroll spend, and maintain labour efficiency
• Report on store performance and identify opportunities for improvement
• Champion loss prevention and operational consistency

People Leadership

• Recruit, train and coach a diverse, energetic store team
• Create a supportive, engaged environment where people feel valued
• Motivate staff to hit targets through clear communication and positivity
• Set cultural and behavioural standards that reflect the brand
• Handle customer issues and staff concerns with professionalism
• Lead by example every day

Customer Experience

• Deliver warm, memorable customer service
• Build a welcoming environment that celebrates East Asian & South-East Asian culture
• Share product knowledge and help customers explore new ingredients
• Communicate clearly with customers, your team, and senior management

What you’ll bring

• Proven Store Manager or strong Assistant Manager experience
• Confidence leading fast-paced, high-volume retail teams
• Strong commercial awareness and problem-solving ability
• Experience with KPIs, stock control, shrink, visual standards and labour planning
• Passion for customer service and team development
• Knowledge of East Asian/South-East Asian products is a big plus
• Mandarin language ability is highly desirable

What’s in it for you

• £40,000 annual salary
• 28 days holiday + pension
• A vibrant, multicultural work environment
• Training, development and progression opportunities
• Exposure to unique products, food trends, and community events

If you’re ready to lead a flagship store with personality, pace, and purpose — we’d love to hear from you.Apply with your CV and a short summary of why this role excites you.