Talent.com
Resident Experience Manager
Resident Experience ManagerDove & Hawk • Birmingham, West Midlands, UK
No longer accepting applications
Resident Experience Manager

Resident Experience Manager

Dove & Hawk • Birmingham, West Midlands, UK
26 days ago
Job type
  • Full-time
  • Permanent
Job description

Resident Experience Manager - Birmingham - £40,000 + Discretionary BonusMy client, a globally established and leading Real Estate Agency, are currently seeking a Resident Experience Manager to lead the onsite resident experience team and resident services alongside the General Manager at a new, luxury build to rent residential development comprising 667 apartments. Responsible for the delivery of a first-class customer experience and the management of a team of 6 who will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community. Duties

  • Ensure you and your team make residents feel welcome and safe, the moment they walk into the building on their first day to the moment they leave
  • You and your team will be the first port of call for residents offering assistance to (and resolving where possible) enquiries at the Front Desk, including logging maintenance requests to event ideas or just listening
  • Report and address any residents feedback, sharing with the relevant teams
  • Welcoming new residents when they move into your property, including to oversee or assist the initial check-in through to welcome tours
  • Assisting with resident move outs, including inspections and deposit returns
  • Being proactive and reactive to any operational tasks to ensure the smooth operation of your property
  • Responsible for executing our brand standards from the front of house
  • Support and work with the entire on-site team to help ensure an exceptional level of customer service
  • Ensure 100% compliance and carry out regular audits
  • Forging productive relationships with key service partners such as the estate developers, contractors and wider estate managers for the benefit of residents and seeking economies of scale for the efficient running of the building
  • Organising and running resident events and services via third parties and in house
  • Ensuring up to date resident communication via various channels including social media
  • Seeking special offers and discounts for residents from local businesses
  • Assisting and overseeing co-ordination of all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
  • Assisting with or organising minor works between tenancies to maintain first class presentation of apartments
  • Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases
  • Providing regular asset performance reports and attending monthly meetings with line manager
  • Assisting in managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
  • Establishing and delivering additional income streams where appropriate

Skills and Experience Required

  • Ideally some management experience within property
  • SIA license desirable
  • Strong customer service ethic
  • Ability to think on your feet and make considered decisions
  • Excellent written and spoken etiquette
  • IT literate and social media savvy
  • Strong financial management skills

Working Hours: 5 over 7 days, 9am - 6pm, flexibility requiredSalary: £40,000 + Discretionary BonusFor more information, please contact Anisha on the Business Support team at Dove & Hawk Property recruitment.

Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk

Create a job alert for this search

Resident Experience Manager • Birmingham, West Midlands, UK

Similar jobs

Project Planning Manager (Building Construction)

TGS International GroupWolverhampton, ENG, GB
Full-time +1

Senior Project Planning Manager.Employment Type: Full-time / Permanent.Salary: £130,000-£140,000.A leading provider of Mechanical and Electrical (M&E) services across multiple sectors including Ind...Show more

 • Promoted

Head of Customer Experience

AWD OnlineEvesham, ENG, GB
Full-time

Lead customer experience, resident engagement and communications in a senior housing role, using insight, complaints learning, stakeholder engagement and service improvement to shape inclusive, hig...Show more

 • Promoted

Engineering Lead

Forward Role SecureCheltenham, ENG, GB
Full-time

Engineering Lead - AI, Cloud & National Security.Our exciting client is seeking an Engineering Lead to build and lead small, high-performing Agile teams (4–8 engineers) delivering secure, scalable ...Show more

 • Promoted

Resident Experience Manager

Dove & HawkBirmingham, England, United Kingdom
Full-time

Resident Experience Manager (Build to Rent) – Birmingham.Are you passionate about delivering exceptional customer experiences and building strong communities?.A leading global Real Estate consultan...Show more

 • Promoted

Assistant Resident Services Manager

Cobalt Recruitment.Birmingham, ENG, GB
Full-time

Assistant Resident Services Manager.We are partnering with a leading residential property owner and operator within the build-to-rent sector.This organisation has a strong reputation for delivering...Show more

 • Promoted

BNG Technical Lead

Tetra TechCheltenham, South West, UK
Full-time

As an Associate Director/Director level ecologist, you will lead and grow our Biodiversity Net Gain (BNG) capability within a nationally recognised, multidisciplinary consultancy.You will play a ke...Show more

 • Promoted

Estimating Manager Infrastructure Repair

Mitchell MaguireBirmingham, ENG, GB
Full-time

Estimating Manager Infrastructure Repair.Job Title: Estimating Manager Concrete Repair & Steel Work.Job reference Number: 826532-3091-2678.Ideal living location: Midlands.Remuneration: £60,000 £80,...Show more

 • Promoted

Resident Experience & Community Manager

ilaBirmingham, England, GB
Full-time

A leading property management company in Birmingham seeks an Assistant Community Manager for Hairpin House, a residential scheme.This role involves supporting site management, delivering exceptiona...Show more

 • Promoted

Design & Plannning Executive - Wolverhampton, WV10 6UH

Taylor WimpeyWolverhampton, United Kingdom
Full-time

Design & Plannning Executive - Wolverhampton, WV10 6UH.At Taylor Wimpey, we don’t just build houses; we build futures.Not just for the people who live in our homes, but for our own people too.When ...Show more

 • Promoted

Leisure Centre Manager

Lift RawlettNew Oscott, West Midlands, United Kingdom
Part-time +1

Lift Rawlett Leisure Centre is a thriving community facility based within Lift Rawlett School in Tamworth.The centre provides high-quality indoor and outdoor spaces for sports clubs, fitness groups...Show more

 • Promoted

Engineering Lead - AI, Cloud & National Security

Forward RoleCheltenham, South West, UK
Permanent +1

Our exciting client is seeking an Engineering Lead to build and lead small, high-performing Agile teams (4-8 engineers) delivering secure, scalable solutions within the UK National Security (NatSec...Show more

 • Promoted

Regional Director - Building Surveying

SRVOBirmingham, ENG, GB
Full-time

REGIONAL DIRECTOR - BUILDING SURVEYING.SRVO £Competitive, aligned to experience Hybrid Midlands / North.This role is for an experienced MRICS qualified Chartered Surveyor ready to lead a regional B...Show more

 • Promoted

Senior Application Manager

BarnardosCheltenham, England, United Kingdom
Full-time

We're seeking an exceptional Senior Manager ofAI, Automation & Integration to play a pivotal role in driving innovation across Barnardo's.This senior role will lead the strategic development and de...Show more

 • Promoted • New!

Estate Director

Andersen James GroupBirmingham, ENG, GB
Full-time

A rare opportunity to lead one of Birmingham’s most distinctive and high-profile estates!.A client-side opportunity has arisen for a senior Estate Manager to take strategic leadership of a landmark...Show more

 • Promoted

Retail And Concessions Manager

Compass Group UKCheltenham, Gloucestershire, United Kingdom
Permanent

Retail And Concessions Manager - Cheltenham | Full-Time / Permanent £35000 excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meal...Show more

 • Promoted

Resident Experience Manager

HousdenrecruitmentBirmingham, England, United Kingdom
Full-time

Birmingham / Build to Rent / £40,000 + Bonus / Permanent.We are seeking a dynamic and customer‑focused Resident Experience Manager to lead the front‑of‑house and resident services team at a large‑s...Show more

 • Promoted

Onsite Resident Experience Lead - Luxury Residential

Savills CompanyBirmingham, England, GB
Full-time

A leading residential management firm in Birmingham is looking for a Residents Experience Manager.The role entails leading a team to deliver first-class service in a luxurious residential setting.C...Show more

 • Promoted

REVENUE OPERATIONS MANAGER

Searchability (UK) LtdCheltenham, England, United Kingdom
Full-time

REVENUE OPERATIONS MANAGER KEY POINTS Salary up to £45,000 + bonus Remote-first role with 1 day per month onsite in Essex Opportunity to build a RevOps function from scratch Work with modern SaaS t...Show more