Job Title: Food & Beverage Manager
Reporting To: General Manager
Responsible For: Ensure efficient and professional
operation and customer service in accordance with company standards. Managing
all aspects of the delivery and service of food and beverage team.
The main duties involved in the role of a Restaurant and Bar
Manager at The Address Collective are outlined below however this list is not
exhaustive.
Main Duties:
·
To assist in the implementation of the
consistent delivery of superior customer service through the development and
implementation of SOPs (standard operating procedures).
·
To ensure that the department creates a
professional impression to customers and team members.
·
To act on customer feedback relevant to your
areas of responsibility. This to include customer complaints and compliments.
·
To assist with the control and monitor payroll
costs by ensuring rotas are compiled in line with forecasted and actual
business levels.
·
To supervise the department to ensure effective
operation on a day to day basis, whilst maintaining company brand standards
consistently with attention to detail. This to include ensuring shift controls
and procedures are adhered to.
·
To comply with statutory and company
requirements for Health and Safety, Food Safety, Risk Assessment, Licensing
Laws, Disability and ensure all employment legislation is strictly adhered to.
·
Assist with and suggest new promotional
opportunities to enable departmental sales to meet and exceed targets.
·
To keep all department team members sales
focused and ensure ongoing training as required and submitting training records
for the attention of senior manager.
·
Be knowledgeable of all food and beverage menus
working in cooperation with Head Chef and kitchen team.
·
To actively upsell throughout all aspects of
customer service and train team to do so.
·
At all times conduct yourself in a professional
and courteous manner.
·
Ensure customer satisfaction throughout there
dining experience with us.
·
Ensure dining areas are maintained within
cleaning schedules.
·
To read, understand and comply with your
responsibilities as defined in the Health and Safety statement and Staff
Handbook.
·
To ensure HACCP, cleaning schedules are
completed on a daily basis and standards maintained.
·
To actively participate in any training and
personnel exercises designed to improve standards and performance levels.
·
To carry out the company’s customer relation
policy.
·
To communicate company’s services to guest as
required.
·
To arrive for duty in accordance with rostered
times in full clean uniform and wearing name badge at all times.
·
To ensure the highest standards in personal
hygiene and grooming.
Food and Beverage Manager • Glasgow, Scotland, United Kingdom
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