Welcome Manager (Band 1) - Brixham

Welcome Manager (Band 1) - Brixham

Summary

We’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager at Coleton Fishacre and across the South Devon coast to Wembury, including Overbecks and all our coastal car parks, leading our vital welcome teams across this property group.

What it's like to work here

You'll regularly act as duty manager for Coleton Fishacre and Overbecks, with specific responsibilities including safeguarding, cash and tills, fire, security and evacuation. You'll be the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints.

What you'll be doing

You’ll lead and manage our teams of welcome and service assistants and some volunteers. You’ll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome areas across multiple sites, including our pay for entry properties at Coleton Fishacre and Overbecks Garden, and our manned car parks at Wembury and South Milton Sands, with responsibility for the maintenance of our car park machines across the South Hams coastal area. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes.

You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• understanding of visitor experience and service leadership
• ability to support team management and development
• awareness of commercial considerations and financial performance
• knowledge of operational delivery and risk management
• experience in communication and stakeholder engagement

Additional criteria for all other applicants:

• experienced in visitor services, tourism, heritage or similar situations
• naturally curious about people, and motivated to give the highest standards of service
• highly organised
• a confident leader
• adept at managing financial performance
• up for a challenge, adaptable and responsive under pressure

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme (for roles that meet the salary criteria)

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.