Resident Liaison Officer

Salary : £35,365 - £43,706 per annum pro rataLocation : Hybrid / Croydon & MertonHours : 36 per weekContract Type : Fixed Term Contract until September 2025We're looking to recruit two

Resident Liaison Officers

to join our existing team in Croydon / Merton and cover the local region.This is a dynamic role; you'll be dealing with many different types of cases, seeing them through to conclusion and often helping customers who may be vulnerable. Today, you could be ensuring a complaint is resolved, a repair is completed or working with a whole block to support customers whilst services are restored, tomorrow you could be helping with an estate event, arranging a decant, or working with residents who require tailored support.Our residents are our priority, and we are keen to hear their views and communicate effectively on service promises.You'll report to the Resident Liaison Manager. The role involves a mix of home, office, and on-site work, as well as resident visits. Applicants must be able to travel across local regions as and when required.If this sounds like an opportunity for you, please take a look at the full role profile for more information.Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle - dive in and find out more.Whilst we recognise the growth and popularity of artificial intelligence (AI), it is important we are confident that your application is unique and has been completed without the use of AI technology. Applicants progressing through our selection process are not permitted to use AI technology tools or software.Closing Date : Tuesday 13th May 2025 at midnight.This is a hybrid role with a base location at one of our offices in Croydon / Merton. Candidates will be expected to work from the office at least 2 days per week.Applicants must be able to travel across the region as requiredThis post is subject to a Basic Criminal Record Check Clearance.We reserve the right to close this advert early.Diversity and InclusionWe want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

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