Contact Centre Agent

Contact Centre Agent

Monday - Friday, Full-Time, 37.5 Hours - Hybrid working scheme available.

Salary - £24,570

Stone, Stafford

MPJ Recruitment is proud to represent our client, a well-established and family-run Enforcement and Debt Recovery Agency operating across England and Wales. Founded in 1993, the organisation delivers a comprehensive range of services, including the recovery of unpaid invoices and commercial rent arrears, local taxation enforcement, and High Court enforcement.

The Role

As a Contact Centre Agent, you will play a vital role in supporting customers through positive and solution-focused conversations. You will handle a variety of communication channels while ensuring compliance, professionalism, and a fair approach to debt resolution.

Key Responsibilities

Manage inbound and outbound customer communications via telephone, live chat, and email

Negotiate and agree affordable and sustainable repayment arrangements

Follow client instructions and adhere strictly to regulatory and compliance requirements

Provide tailored, empathetic solutions to help customers resolve outstanding debts

Collaborate with colleagues to share best practice and continuously improve outcomes

Maintain accurate and up-to-date customer records across internal systems

Contribute positively to helping customers regain and maintain financial stabilityBenefits

Hybrid working model (three days in the office and two days working from home following probation)

25 days annual leave plus bank holidays

Comprehensive two-week induction and training programme

Flexible shift patterns to support work-life balance

Mandatory office closure between Christmas and New Year

Company pension scheme

Company sick pay scheme

Mental health champions and well-being initiatives

Free onsite parking

Regular social events and casual dress daysInterested in finding out more? Click Apply to submit your application