Customer Service Team Leader

Customer Service Team Leader (12-month contract)

Chester

£29,000

Our client is seeking a dynamic and motivated Customer Service Team Leader to lead their multi-brand Customer Service team. The Customer Service Team Leader will support the Management team, ensuring that all customer queries are handled to the highest standards where service excellence is critical to business success. Acting as an escalation point for members of the Customer Service team and other internal teams of the business relating to customer queries.

This is an exceptional opportunity for a Customer Service Team Leader to join this global company within their prestigious, modern Chester office. The role is a full-time 12-month fixed term contract.

The hours of work are Monday-Friday 8 : 30am-4 : 30pm.

The Customer Service Team Leader will be rewarded with a fantastic benefits package including, 26 days annual leave plus bank holidays, company bonus scheme, contributory pension scheme, life assurance, free onsite parking and more.

Key responsibilities :

The successful candidate will :

• Be the first point of contact for B2B customers
• Provide support of handling incoming interactions and escalations as per correct procedures
• Handle high inbound call volumes whilst also maintaining interactions via live chat and case management
• Accurately enter and maintain data in the CRM system
• Understand and confidently discuss product po...