Operations Manager – Repairs & Maintenance (Social Housing)

We’re looking for an experienced and commercially minded Operations Manager with Proven experience in the social housing sector managing repairs and maintenance construction contract, to lead and oversee a large-scale repairs and maintenance contract. You’ll be responsible for delivering a high-performing, customer-focused service, managing supervisors, administrators, and field teams to ensure safety, quality, efficiency, and profitability across all areas. Working closely with the client, you’ll drive operational excellence, financial performance, and service improvement.

Key Responsibilities

• Lead the operational delivery of responsive repairs and voids contracts, ensuring financial viability and customer satisfaction
• Manage a multi-disciplinary team including Supervisors, Admins, Resident Liaison Officers, and Subcontractors
• Drive contract performance to meet and exceed KPIs, budgets, and quality targets
• Build and maintain strong relationships with client representatives and resident groups
• Monitor productivity, workflow, and resource allocation to ensure efficiency and right-first-time delivery
• Oversee quality, safety, and environmental standards, promoting a strong health and safety culture
• Ensure works are completed to specification, on time, and within budget
• Provide clear leadership, coaching, and direction to teams to promote engagement and professional development
• Prepare and present reports on performance, profitability, and client satisfaction
• Support innovation and continuous improvement to enhance contract outcomes
• Ensure compliance with company policies, NICEIC, and legislative standards

About You

You’re an experienced operational leader with a background in repairs, maintenance, or construction. You combine strong commercial awareness with a collaborative approach, ensuring your teams perform effectively while maintaining high standards of safety, quality, and resident care.

Requirements

Apply today by sending your CV

Lead with your operational expertise and help deliver safe, efficient, and high-quality services in the social housing sector