Senior Claims Executive

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one : our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work / life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

We now have an exciting opportunity to join us as a Senior Claims Executive within our UK Specialty business. The position is based from our office in Birmingham and offered on a permanent contract.

We’re seeking a capable individual with significant claims experience gained from either a broker, insurer or adjuster. The opportunity supports our Sports & Entertainment (S&E) and is a new headcount due to growth of the team in Birmingham.

You will handle claims from cradle to grave and operate as a key liaison between the client and the insurer, ensuring that claims are administered in line with the expected standards, regulatory requirements and that an excellent service level is maintained. The position will work across our S&E book of business, and you will be assigned complex claims that involve plenty of direct client contact.

People come to Howden for lots of different reasons, but they stay for the same one : our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Key areas of focus

Create comprehensive claims documents and deal with client claims and settlements.

Present claims to underwriters, dealing with queries, providing feedback and responding appropriately to clients, insurers and relevant internal departments.

Review and prepare correspondence regarding notifications and claims to ensure that products and cover best meet the client’s risk requirements, business objectives and compliance requirements.

Keep clients and insurers informed of developments relating to notifications and claims, liaising with third parties as necessary.

Investigate and resolve queries from clients etc, following these through to resolution and keeping all parties informed throughout the process.

Develop strong relationships and negotiate with markets to achieve the best outcome for the client.

Maintain any ongoing delegated authority contracts appropriately and cost effectively.

Significant previous Claims based experience –liability, personal accident or property experience would be highly advantageous however an alternative liability background would be considered.

Good understanding of the principles of insurance.

Strong knowledge relating to claims-handling process.

Understanding of broking and underwriting process.

Highly organised, with good planning skills.

Able to work flexibly to achieve tight deadlines / targets.

Able to build sustainable relationships.

Our Culture : People First

We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in :

• An employee-ownership model
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

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