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Application Support Analyst with 2nd and 3rd Line

Nexus Jobs LimitedPeterborough, England

30+ days ago

Job type

Full-time

Job description

Application Support Analyst 2

and 3

Line

Our Client an international company a looking to recruit an Application Support Analyst with experience of 2

and 3

line support.

The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems.

You will be responsible for the regular monitoring and maintenance of the application portfolio.

In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality.

Responsibilities

Provide 2

and 3

line support for the Clients application portfolio

Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising

Liaise with 3

party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA

Manage all system access requests

Own application / system documentation and the data repository that holds that information (i.e. SharePoint)

Provide technical support to the application architect and project services as required for project deliverables

Ensure that pro-formas are completed and submitted and track delivery

Provide test support for new and enhanced systems / applications

Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved

Owns Configuration Management process

Responsible for scheduled maintenance and capacity planning

Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes

Responsible for the development and maintenance of the Clients data warehouse

Run reports and conduct analysis in-line with Business / Management requirements

Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties

Work with the Application Architect and Project Services to ensure that data / information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems.

Experience

Proven experience working in 1

and 2

line support role

Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management

Experience working in a customer facing technical role

Proven experience working with and managing 3

party suppliers

Experience managing assets, both hardware and software

Knowledge and understanding of the application portfolio

Excellent team working and interpersonal communication skills

Exceptional oral and written communication skills

Good team player and collaborative

Ability to work on own initiative and with minimal supervision

Technical background in application support and maintenance

The position will be based in Peterborough.

The salary for this role will be in the range £35K - £40K.

Please do send your CV to us in Word format along with your notice period and availability.

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Application Support Analyst • Peterborough, England

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