Service Desk Analyst

Job Title : Service Desk Analyst Location : Peterborough (Hybrid - office based for initial training) Contract : 6-month contract (likely to extend) Rate : £19.87 per hour (Umbrella) - paid weekly Hours : 37.5 hours per week Shifts : Late evening / night shifts on rotation : 13 : 00-21 : 30 and 15 : 30-00 : 00 (including weekend work on a rota) Start : ASAP

Are you an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally.

What You'll Be Doing :

• Providing 1st and 2nd line technical support to internal users across various regions
• Handling and resolving a wide range of IT issues through the service desk platform
• Building, imaging, and deploying desktops as part of project rollouts
• Ensuring timely and professional responses to incidents and requests
• Supporting both Windows and Google Workspace environments
• Following established procedures and escalating issues when needed

What We're Looking For :

Previous experience in a 1st line support or IT service desk environme...