Interim Estate Manager

Overview

Rocasa Consulting are recruiting an Experienced Estate / Property Manager to cover the South East area including Salisbury, Berkshire, Somerset. Working Mon – Fri 9am – 5.30pm Hybrid for 3 months paying up to 260 per day via umbrella.

Responsibilities

• Monitoring and Evaluation : The role involves checking the quality of services and ensuring they meet regulatory requirements and company standards.
• Customer–Centric Service : A primary focus is on the customer experience, co–creating services with customers and continually checking if there are better ways to deliver services that work for them.
• Collaboration : Working with different teams, such as homes and communities officers and developers, is crucial for the role to ensure successful service delivery and quality homes.
• Quality Standards : Developing strategies to elevate service quality and collaborating with managers to implement these quality initiatives.
• Problem–Solving : Addressing issues and risks that could affect expected standards of service, as well as finding new ways of working with customers.
• Customer Satisfaction : By focusing on quality and customer needs, the role helps to ensure customers feel supported, happy, and cared for.
• Operational Excellence : The role helps to build an agile and open–minded team that is prepared to embrace change and deliver effective housing management functions.
• Company Growth : The role plays a part in the overall goal of providing high–quality homes and services, contributing to the company's reputation as a successful and customer–focused provider.

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