£25,500 - £27,200 | Full‑time | Office‑based
We're looking for an experienced Property Claims Handler to join a growing, customer‑focused team in Oldham. If you're confident managing claims from start to finish and enjoy delivering excellent service, this is a great opportunity to develop your career within a supportive, busy environment.
Managing property claims from first notification through to settlement
Coordinating and overseeing contractors
Handling enquiries from clients, insurers, contractors, and policyholders
Providing clear updates and managing expectations throughout the claim
Working within SLAs and KPIs to maintain service excellence
Reviewing site data, images, and reports to make liability decisions
Approving or amending scopes of work and producing technical reports
Ensuring compliance with industry regulations
Supporting continuous improvement across processes and customer experience
If you've worked in property claims, housing disrepair, insurance customer service, loss adjusting, repairs coordination, or any similar role, we'd be keen to discuss your experience.
You'll also bring:
At least 1 year of claims handling experience (property, drainage, plumbing, heating, or underground services ideal)
Strong communication skills and a customer‑first mindset
Confident decision‑making and good analytical ability
Ability to work in a busy environment and meet deadlines
Good IT skills, including Microsoft Office
Insurance qualifications are a bonus but not essential
Annual salary review
Performance‑based bonus scheme
Academy training and clear progression opportunities
Additional leave
Company pension
Smart‑casual dress code
Regular social events
Employee wellness initiatives
Free on‑site parking
If you're motivated, organised, and ready to join a supportive and ambitious team, apply today.
Property Claims Handler • Oldham, Greater Manchester, England
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