Customer Service Administrator

Overview

M4 Recruitment are seeking a proactive and detail-oriented Customer Support Administrator to join our client's close-knit Customer Support Team. As the first point of contact for our customers and Field Sales Team, you'll play a vital role in delivering exceptional service, processing orders, and resolving enquiries with efficiency and care. This role is ideal for someone who enjoys working in a fast-paced environment, has excellent communication skills, and thrives on providing high-quality support that enhances the customer experience.

Working Hours

Monday to Friday : 8.45am – 5.00pm

Responsibilities

• Accurately process customer orders received by phone and email, ensuring prompt turnaround.
• Provide product support and offer practical solutions to customer queries.
• Efficiently manage and resolve a wide range of customer enquiries.
• Collaborate with internal departments to ensure seamless order fulfilment and strong interdepartmental relationships.
• Maintain and update customer account information, ensuring accuracy and completeness.
• Handle complex customer complaints, working towards quick, effective resolutions and clear communication.
• Follow up with customers for outstanding payments or purchase orders to avoid fulfilment delays.
• Work towards individual and team KPIs, supporting the achievement of overall performance targets.

Skills & Experience

If you're passionate about delivering excellent customer service and enjoy working in a supportive team environment, we'd love to hear from you.

M4 Recruitment are an employment business and operates as an equal opportunities employer. Permission to place an advertisement for the above-mentioned position has been obtained by the client

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