Customer Service Specialist - N'Ards Natwest

Overview

Looking for a permanent hybrid, rewarding role in Newtownards that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

• £26,200 annual salary
• HYBRID working - save on commuting costs with only 2 day’s in the office each week once you have successfully completed a 4 week period after training.
• Cut down daily expenses - less spent on travel, lunches and workwear
• Ideal for maintaining a work life balance while still being part of a team
• Details
• Start date : Nov 2025
• Location : Natwest, Newtownards
• Shifts : Full time - 40hrs per week - hours worked between the hours of 07 : 00 and 23 : 00
• Probity Requirements : Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history

Firstly, what you get from us!

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.

Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

What you'll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include :

The skills you'll need

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

We’re also looking for you to demonstrate :

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.