Freelance : Early Years Practitioner and Educator End-Point Assessor (VA310)

Assessment Operations Manager

Job Description

Permanent Full-time

Location : Hybrid, Sale

Reports to : Head of Operational Services

Salary :  £40,000

Line Management Responsibilities : Yes

Overview

Training Qualifications UK is a market leader in technical education. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

What’s the secret to our success? Simply put, we do things differently here!

We are seeking a quality-focused and results-driven Assessment Operations Manager to lead our Assessment Readiness and Assessment Bookings functions. This is a critical management role in a regulated, high-volume environment where precision, consistency, and service excellence are essential. You will be responsible for driving high performance across two operational teams, ensuring that every process is delivered to the highest standards and in line with strict service level agreements.

With a strong eye for detail and a passion for continuous improvement, you’ll take ownership of key pre-assessment processes, ensuring learners are fully supported and operational risks are minimised. You’ll work closely with a Team Leader to set clear expectations, embed a culture of accountability, and use data and audit outcomes to monitor quality and drive improvement.

If you’re someone who leads by example and takes pride in delivering measurable results, this role offers the opportunity to make a real impact.

Key Responsibilities

• Lead and manage the Assessment Readiness and Assessment Bookings teams, ensuring all pre-assessment activities are delivered efficiently, accurately, and in line with organisational and regulatory expectations.
• Take full ownership of pre-assessment operations, maintaining oversight of all processes from initial learner readiness through to final assessment scheduling.
• Oversee the Reasonable Adjustment (RA) and Special Consideration (SC) process, ensuring requests are assessed and implemented with accuracy, sensitivity, and in line with compliance with regulatory standards, supporting fair and equitable access to assessment for all learners.
• Manage and oversee a team of Coordinators and Officers that schedule and coordinate assessments and exams across multiple formats and platforms, including initial bookings, resits, cancellations, and internal quality assurer (IQA) allocations.
• Ensure robust and accurate Gateway reviews are completed as part of the readiness process, verifying that all required evidence is in place before learners progress to assessment.
• Support the Team Leader in setting and maintaining high performance expectations.
• Support the Team Leader in conducting audits of team outputs, reviewing outcomes, and ensuring findings are reported upwards for action and oversight.
• Ensure all pre-assessment processes are audit-ready, meet service level agreements (SLAs), and are continuously improved to support a high-quality learner experience

Other Responsibilities

Key Requirements

Desirable Requirements

Key Characteristics

Here are just a few of the essential softer skills you will need to successfully join our team :

Key Benefits