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Reservations and Events Manager - Reading
Reservations and Events Manager - ReadingValor Hospitality Europe • Reading, Berkshire, United Kingdom
Reservations and Events Manager - Reading

Reservations and Events Manager - Reading

Valor Hospitality Europe • Reading, Berkshire, United Kingdom
30+ days ago
Job type
  • Full-time
Job description
  • Reservations and Events Manager - Reading*
  • Holiday Inn Reading-South*
  • Are you a dynamic professional with a flair for managing reservations and events? Valor Hotels is looking for a Reservations and Events Manager to join our team.

    This role involves maximizing enquiry conversion, managing the reservations process, and delivering exceptional events that exceed our clients' expectations.

    Key Responsibilities :

    • Business Accuracy : * Ensure that all business on the books is robust and accurate by adhering to company processes and procedures.
    • System Management : * Operate all reservation systems to the required standards set by Valor and the brand, ensuring effective management of the rooms business.
    • Pricing Strategies : * Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors and working closely with the Revenue and Sales Managers
    • Competitor Analysis : * Maintain up-to-date competitor information and visit competitor hotels as needed to gather insights.
    • Hotel Showrounds : * Conduct appointments and showrounds to highlight the hotel's features and services to potential clients.
    • Commercial Awareness : * Be commercially aware, considering total revenue and "lifetime value" when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data to inform decisions.
    • Compliance : * Comply with all statutory and company requirements related to cash handling, credit procedures, employment legislation, Health and Safety, Fire Safety, Risk Assessment, and Disability.

    Qualifications and Skills :

    • Proven experience in reservations, events management, or a similar role.
    • Strong communication and customer service skills.
    • Detail-oriented with excellent organizational abilities.
    • Knowledge of revenue management and pricing strategies.
    • Ability to analyze market data and competitor information.
    • Experience in the hotel or hospitality industry preferred.
    • Strong leadership skills with the ability to inspire and motivate a team.
    • In addition to competitive rates of pay, we also offer : *
    • Exclusive discounts for you, your friends and family*
    • Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast.
    • Discounted stays for friends and family.
    • 50% discount when dining in our restaurants and bars.
    • Free meals while on duty, keeping you well-fuelled.
    • Access to high-street discounts on a range of shops, experiences and more.
    • Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
    • Generous refer-a-friend bonuses, starting at 250.
    • Caring for your health and wellbeing, both in and outside of work*
    • A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
    • Access to our Employee Assistance Programme, providing free confidential advice, 24 / 7, for you and your family, supporting physical, mental and financial wellbeing.
    • Healthcare Cash Plan options, from just 5 per month.
    • Supporting your hospitality career growth*
    • Fully funded apprenticeship programmes.
    • Internal development programmes, designed to support you as you grow within your role.
    • Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
    • Fancy joining our team?*

    We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion / belief, sexual orientation or age.

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    Reservations and Events Manager - Reading • Reading, Berkshire, United Kingdom

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