Customer Experience Manager

Overview

Williams Motor Group is seeking an experienced Customer Experience Manager / Senior Service Advisor to lead our service front line and deliver outstanding customer journeys.

Monday - Friday 8.00am-6.00pm. Saturday (On Rota Basis) 8.30am-12.30pm.

Benefits

• Up to 27 days Holiday
• Employee assistance programmes
• Wellbeing courses
• Medicash Healthcare
• Pension scheme
• Life assurance cover
• Employee reward & recognition schemes
• Annual children’s Christmas party & staff party
• Staff discounts
• £1,000 referral award

Responsibilities

• Meet and exceed customer expectations in a service-focused environment.
• First point of contact for customer complaints, resolving issues promptly.
• Organize and prioritize service work to meet targets.
• Manage service advisor team and allocate customers accordingly.
• Collaborate with other departments to achieve objectives.
• Stay updated on technical developments and warranty procedures.
• Maintain a clean, professional working environment.
• Carry out follow-up, upselling, and prospecting to build service volume.
• Ensure adherence to company service standards and processes.
• Oversee daily operations of the service desk.

Requirements

• Proven leadership experience in the motor trade.
• Strong customer service and complaint resolution skills.
• Excellent organizational and time management skills.
• Knowledge of technical service processes and warranty procedures.
• Ability to build positive relationships with customers and colleagues.

About Williams Motor Group

We take great pride in delivering excellent service to our customers at all times. With this in mind, the role of every staff member is incredibly important and we are proud to employ some of the best people in the industry. When you join the Williams family, you will receive industry leading training to help you develop skills that will stand you in good stead for a long and successful career with us.

As a family business with more than one hundred years of experience, the Williams Group is one of the leading suppliers of prestige vehicles delivering exceptional sales and aftersales services, the best in the North West. As a long-established professional business, we are continually developing to meet the changing needs of the retail landscape using industry-leading practices and the latest technologies.

Please note that if you do not hear from us within two weeks of submitting your application, unfortunately, on this occasion, you have been unsuccessful.

Ready to take your career to the next level? Apply today and join us in delivering ‘The Difference is Williams'.