Learning and Development Manager

CCA Recruitment Group provided pay range

This range is provided by CCA Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from CCA Recruitment Group

Supporting contact centre clients to attract and retain the best talent | Building strong relationships | Helping candidates to find their perfect…

Location : Wythenshawe

Salary : Up to £44,000 DOE + benefits

This is an exciting opportunity for an experienced contact centre Learning & Development Manager to join a contact centre client based in Wythenshawe. This role is fully office based.

Do you have a passion for training?

Have you experience within L&D for contact centres?

Responsibilities

• Lead team development initiatives, including the creation of the academy of progression across the employee life cycle.
• Own content for the team knowledge hub.
• Design and deliver L&D programmes for the team including query resolution and compliance training to maintain high operational standards.
• Use our digital QA systems to evolve and monitor team performance, conducing audits on processes and assessments of compliance, and execution of our triage processes.
• Ensure regulatory compliance across the team.
• Collaborate on cross functional projects.
• Conduct Skills Audits.
• Work in close partnership with our teams, knowledge and training teams to ensure alignment and shared best practice.

Qualifications

Familiarity with regulatory affairs (OFGEM / SEC / QA) is highly desirable.

Please follow the link to apply for this contact centre Learning & Development Manager role based in Wythenshawe.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Training

Industries

Professional Training and Coaching

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