Unlicensed Property Investigation Team Support Officer

Job Title : Unlicensed Property Team Support Officer

Location : Ealing, West London - Hybrid working available

Hourly rate £18.86 PAYE / £24.92UMB Per Hour

Contract Length : 3-month contract (possibility of extension)

Working Pattern : Full Time, Monday - Friday, 35 hours

ASAP Start

Key Responsibilities

Act as the first point of contact for public enquiries, providing accurate information and correspondence.

Monitor and manage communications across email, phone, and web platforms.

Maintain and update databases, prepare reports (including financial data), and support performance tracking.

Assist in training and supporting junior and temporary staff.

Liaise with HM Courts and Tribunals Service regarding prosecutions and appeals.

Handle complaints, FOI requests, and member enquiries with professionalism and care.

Ensure compliance with data protection, safeguarding, and equality policies.Essential Skills & Knowledge :

Strong organisational and time management skills.

Excellent interpersonal and communication abilities.

Attention to detail and accuracy in administrative tasks.

Ability to prepare letters, reports, and legal documents.Experience & Qualifications :

Experience in a customer-focused environment.

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Ability to work independently and as part of a team.

Knowledge of private sector housing regulations.

Minimum GCSEs in English and Maths...