Customer Service Advisor

Customer Service Advisors

Location: Based at the head office - Memorial House, Coalville, Leicestershire

Hours: Monday to Friday, working between 8.00 am and 6.00 pm, on a rota basis

Salary - £26,722 gross per annum (RFJ 4) Pro rata for part time positions

Positions available – 2 positions available

The Role

The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs, dealing with sensitive issues, treating each customer with respect and consideration.

No two days are the same, you will learn ‘on the job' so there is no need for housing experience, but a background in contact centre work is essential, along with a passion for Customer Service.

You must have previous experience of working in a customer service centre, with an excellent telephone manner, we don't use scripts so you will need to be empathetic, professional and be at ease with technology. Able to show your communication written skills working both emails and web portal queries, in-between calls.

The post will be based at our new re-furbished head office in Coalville, Leicestershire. After successfully passing the probationary period, there will be the flexibility to work flexibility from the office...