Customer Care Coordinator

Job Title : Customer Care Coordinator

Location : Glasgow, G33

Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters.

Why Persimmon Homes?

At Persimmon, we don't just build homes — we build careers. When you join us as a Customer Care Coordinator, you'll benefit from :

Competitive salary

Bonus

• housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction

Life Cover & Contributory Pension

Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more

Committed to diversity, inclusion, and empowering your development

What is the role?

Persimmon Homes West Scotland has a vacancy for a full time Customer Care Coordinator based in our Head Office in Glasgow. This role reports to the Customer Care Manager.

Primary Responsibilities

Delivering an excellent level of support to our homeowners

Proactively communicating with our homeowners throughout their Persimmon journey

Responding to incoming communications from homeowners in accordance with company guidelines

Making outbound courtesy calls to ensure customers are satisfied

Accurately recording telephone calls and emails

Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion

Liaising with other departments when specialist queries or advice is required

General administration duties

What experience do I need?

Excellent communication skills and a genuine desire to provide excellent customer care

Motivated to achieve customer satisfaction targets

Attention to detail when capturing and logging customer information

The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills

You must be IT literate, with a good working knowledge of Word, Excel and Outlook

Knowledge of COINS is an advantage but not essential as training will be provided

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