Customer Care Advisor

Are you a customer service superstar? Do you enjoy making people's day with your exceptional support? If you're ready to take your skills to the next level, Adecco, on behalf of our client, wants to hear from you!

Position : Customer Care Advisor

Location : Ipswich

Contract Type : Permanent

Annual Salary : £30,000

Working Hours : Monday to Friday, 7 : 30 am - 5 : 00 pm

About the Role

Adecco is proud to be recruiting for a respected organisation in the hire industry, dedicated to delivering outstanding customer service. You'll join a passionate, dynamic team that values your contributions and supports your growth. If you're eager to make a real impact, this is the perfect opportunity for you!

Key Responsibilities

Address customer enquiries with care and accuracy.

Log breakdown calls promptly and assign estimated times of arrival (ETA).

Provide clear and helpful information to valued customers.

Collaborate with mobile fitters and third-party engineers to reduce site delays.

Manage personal and shared inboxes, ensuring timely responses and proper organisation.

Communicate effectively with customers, depots, fitters, and suppliers.

Assist with administrative tasks as needed.

Escalate any issues related to depots or suppliers to the Hire and Service Supervisor.

Work closely with the mobile controller to manage site ETAs and follow up on third-party updates.

Resolve customer queries via phone and email with profess...