Talent.com
This job offer is not available in your country.
Senior Team Administrator

Senior Team Administrator

Central and North West London NHS Foundation TrustLondon, England, United Kingdom
30+ days ago
Job type
  • Full-time
Job description

This job is brought to you by Jobs / Redefined, the UK's leading over-50s age inclusive jobs board.

Job summary

The post holder will be responsible for clerical / reception duties within the Community Living Well Service. You will be expected to have an excellent telephone manner and to be courteous and kind to patients and other staff at all times. In addition, you will assist in the reception of patients to the service and ensure that they are comfortable, welcomed accordingly and dealt with by the relevant staff.

A principal role of the post is to maintain the administrative systems relating a patients appointment. To be responsible for the management of all IAPT systems and patient medical files, ensuring that all records are accurately maintained, correctly tracked and available for Service Managers and the Admin Lead.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Main duties of the job

Main tasks and responsibilities

  • Patient / customer care (both direct and indirect)
  • Ensure a high standard of customer service is provided to patients and visitors at all times.
  • To cover reception, assist with appointment booking ensuring that correct metrics are recorded for waiting time pathways.
  • Answer telephone queries and help with patient / GP / key worker enquiries.
  • Liaise with the clinical team to book appointments and send out appointments / maps where appropriate.
  • To register new patients onto the IAPT system and contact them for appointments.
  • Provide clerical support as required to the unit.
  • To cover external NHS invoices when necessary.
  • Check that the reception / clinical areas are clean and tidy and maintain a safe, pleasant environment for patients, visitors and staff.
  • Service hours are Monday to Thursday from 8am to 8pm and Friday 8am to 5pm

Communication

  • To inform patients if there is a known delay to their appointment.
  • Ensure telephone enquiries are dealt with appropriately.
  • Send letters and reports to referring other services if necessary.
  • Respect the privacy and dignity of patients whilst carrying out duties.
  • When maintenance work is required in the unit, to liaise with the estates department to log the request and follow up if the job is not undertaken within 24 hours.
  • About us

    CNWL (Central and North West London NHS Foundation Trust) has almost 7,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

    Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

    We are recognised locally, nationally and internationally for providing high quality, innovative healthcare.

    Working for CNWL provides you with many development and training opportunities to further your career. We also have a generous annual leave allowance and a generous NHS pension. We offer a relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff.

    Job description

    Job responsibilities

    ESSENTIAL DESIRABLE EDUCATION & QUALIFICAITONS

  • Relevant Computer courses
  • Relevant NVQ Level 3 education / equivalent experience
  • All staff are expected to take responsibility for their own continual personal and professional development
  • Relevant Degree
  • SKILLS & ABILITIES

  • Good level of English language demonstrated through effective written and verbal skills
  • Computer keyboard skills
  • Experience in using Microsoft computer packages e.g. Word, Excel
  • Methodical and numerate
  • Friendly and efficient telephone manner
  • Ability to work unsupervised Flexible approach to work
  • Ability to concentrate on complex tasks (including transcribing clinical tapes or typing complicated documents) in a busy and sometimes noisy office with frequent interruptions without the quality of work being affected.
  • Excellent interpersonal skills and ability to communicate effectively with people internal and external to the organisation with the ability to get things done in cooperation with others and as part of a support team.
  • Strong customer care skills including experience dealing with people who may be upset and angry (both face-to-face and on the telephone)
  • Able to deal with stress in a calm and appropriate manner
  • IAPTUS and SystemOne Training
  • EXPERIENCE & KNOWLEDGE

  • Dealing with the public
  • Ability to work as part of a team as well as on own initiative Previous knowledge of patient administration systems Knowledge of Hospital Waiting List Systems Understanding of issues relating to the NHS
  • Previous NHS Administration experience
  • Experience of working in a diverse community settingMature personality
  • Able to work within a team and unsupervised
  • Can discuss and apply knowledge and experience to patient care
  • Able to work under pressure and work to a tight time schedule
  • Awareness of patient confidentiality Ability to relate to staff at all levels Adaptable and able to manage change Smart appearance
  • Pleasant disposition Reliable work record
  • Job description

    Job responsibilities

    ESSENTIAL DESIRABLE EDUCATION & QUALIFICAITONS

  • Relevant Computer courses
  • Relevant NVQ Level 3 education / equivalent experience
  • All staff are expected to take responsibility for their own continual personal and professional development
  • Relevant Degree
  • SKILLS & ABILITIES

  • Good level of English language demonstrated through effective written and verbal skills
  • Computer keyboard skills
  • Experience in using Microsoft computer packages e.g. Word, Excel
  • Methodical and numerate
  • Friendly and efficient telephone manner
  • Ability to work unsupervised Flexible approach to work
  • Ability to concentrate on complex tasks (including transcribing clinical tapes or typing complicated documents) in a busy and sometimes noisy office with frequent interruptions without the quality of work being affected.
  • Excellent interpersonal skills and ability to communicate effectively with people internal and external to the organisation with the ability to get things done in cooperation with others and as part of a support team.
  • Strong customer care skills including experience dealing with people who may be upset and angry (both face-to-face and on the telephone)
  • Able to deal with stress in a calm and appropriate manner
  • IAPTUS and SystemOne Training
  • EXPERIENCE & KNOWLEDGE

  • Dealing with the public
  • Ability to work as part of a team as well as on own initiative Previous knowledge of patient administration systems Knowledge of Hospital Waiting List Systems Understanding of issues relating to the NHS
  • Previous NHS Administration experience
  • Experience of working in a diverse community settingMature personality
  • Able to work within a team and unsupervised
  • Can discuss and apply knowledge and experience to patient care
  • Able to work under pressure and work to a tight time schedule
  • Awareness of patient confidentiality Ability to relate to staff at all levels Adaptable and able to manage change Smart appearance
  • Pleasant disposition Reliable work record
  • Person Specification

    EXPERIENCE & KNOWLEDGE

    Essential

  • Dealing with the public
  • Ability to work as part of a team as well as on own initiative
  • Previous knowledge of patient administration systems
  • Knowledge of Hospital Waiting List Systems
  • Understanding of issues relating to the NHS
  • Desirable

  • Experience of working in a diverse community setting
  • Previous NHS Administration experience
  • Education

    Essential

  • Relevant Computer courses
  • Relevant NVQ Level 3 education / equivalent experience
  • All staff are expected to take responsibility for their own continual personal and professional development
  • Desirable

  • Relevant Degree
  • SKILLS & ABILITIES

    Essential

  • Good level of English language demonstrated through effective written and verbal skills
  • Computer keyboard skills
  • Experience in using Microsoft computer packages e.g. Word, Excel
  • Methodical and numerate
  • Friendly and efficient telephone manner
  • Ability to work unsupervised
  • Flexible approach to work
  • Ability to concentrate on complex tasks (including transcribing clinical tapes or typing complicated documents) in a busy and sometimes noisy office with frequent interruptions without the quality of work being affected.
  • Excellent interpersonal skills and ability to communicate effectively with people internal and external to the organisation with the ability to get things done in cooperation with others and as part of a support team.
  • Strong customer care skills including experience dealing with people who may be upset and angry (both face-toface and on the telephone)
  • Able to deal with stress in a calm and appropriate manner
  • Desirable

  • IAPTUS and SystemOne Training
  • Personal Attributes

    Essential

  • Mature personality
  • Able to work within a team and unsupervised
  • Can discuss and apply knowledge and experience to patient care
  • Able to work under pressure and work to a tight time schedule
  • Awareness of patient confidentiality
  • Ability to relate to staff at all levels
  • Adaptable and able to manage change
  • Smart appearance
  • Pleasant disposition
  • Reliable work record
  • Person Specification

    EXPERIENCE & KNOWLEDGE

    Essential

  • Dealing with the public
  • Ability to work as part of a team as well as on own initiative
  • Previous knowledge of patient administration systems
  • Knowledge of Hospital Waiting List Systems
  • Understanding of issues relating to the NHS
  • Desirable

  • Experience of working in a diverse community setting
  • Previous NHS Administration experience
  • Education

    Essential

  • Relevant Computer courses
  • Relevant NVQ Level 3 education / equivalent experience
  • All staff are expected to take responsibility for their own continual personal and professional development
  • Desirable

  • Relevant Degree
  • SKILLS & ABILITIES

    Essential

  • Good level of English language demonstrated through effective written and verbal skills
  • Computer keyboard skills
  • Experience in using Microsoft computer packages e.g. Word, Excel
  • Methodical and numerate
  • Friendly and efficient telephone manner
  • Ability to work unsupervised
  • Flexible approach to work
  • Ability to concentrate on complex tasks (including transcribing clinical tapes or typing complicated documents) in a busy and sometimes noisy office with frequent interruptions without the quality of work being affected.
  • Excellent interpersonal skills and ability to communicate effectively with people internal and external to the organisation with the ability to get things done in cooperation with others and as part of a support team.
  • Strong customer care skills including experience dealing with people who may be upset and angry (both face-toface and on the telephone)
  • Able to deal with stress in a calm and appropriate manner
  • Desirable

  • IAPTUS and SystemOne Training
  • Personal Attributes

    Essential

  • Mature personality
  • Able to work within a team and unsupervised
  • Can discuss and apply knowledge and experience to patient care
  • Able to work under pressure and work to a tight time schedule
  • Awareness of patient confidentiality
  • Ability to relate to staff at all levels
  • Adaptable and able to manage change
  • Smart appearance
  • Pleasant disposition
  • Reliable work record
  • Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Certificate of Sponsorship

    Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

    From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

    Additional information

    Certificate of Sponsorship

    Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

    From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

    Employer details

    Employer name

    Central and North West London NHS Foundation Trust

    Address

    St Charles Hospital Mental Health Centre

    Exmoor Street

    London

    W10 6DZ

    Employer's website

    #J-18808-Ljbffr

    Create a job alert for this search

    Senior Administrator • London, England, United Kingdom

    Related jobs
    Sales Team Administrator

    Sales Team Administrator

    AVK-SEG LtdLondon, England, GB
    Full-time
    Quick Apply
    The Sales Team Administrator is responsible for providing comprehensive administrative support to the sales team, ensuring smooth operations and efficiency in day-to-day activities.This role is piv...Show moreLast updated: 6 days ago
    • Promoted
    Senior Authorised Person SAP

    Senior Authorised Person SAP

    NG BaileyBasildon, Essex, UK
    Full-time
    Senior Authorised Person Opportunities – Register your interest with the Freedom Group.Are you ready to take the next step in your career with UK’s leading independent engineering and services busi...Show moreLast updated: 30+ days ago
    • Promoted
    Employability Team Leader

    Employability Team Leader

    IngeusSouth Ruislip, England, United Kingdom
    Full-time
    Employability Team Leader Salary : £35,000 per annum Location : Wandsworth The Team Leader is a transformative role responsible for driving performance and results from a team of Employment Advisors...Show moreLast updated: 2 days ago
    • Promoted
    Team Leader

    Team Leader

    Heart of England Cooperative SocietyChurch End, England, gb
    Part-time +1
    We are looking for a Team Leader! Heart of England Cooperative Society are looking for a Team Leader to cover our food convenience stores in Cedar Road, Nuneaton and Bulkington on a permanent, p...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Administrator

    Customer Service Administrator

    S&B Herba Foods LtdBartlow, England, gb
    Full-time +1
    Job Title : Customer Service Administrator Location : Fulbourn, Cambridgeshire CB21 5ET Salary : £28,000 per annum Job Type : Full time, Permanent Working Hours : Mon - Friday 9am - 5.About the Com...Show moreLast updated: 2 days ago
    • Promoted
    Customer Team Leader

    Customer Team Leader

    Co-oplinton, uk
    Part-time +1
    Closing date : 06-10-2025 Customer Team Leader Location : 21-23 Main Street, West Linton, EH46 7EE Pay : £13.Contract : 28 hours per week + regular overt...Show moreLast updated: 15 days ago
    Team Leader

    Team Leader

    McCarthy RecruitmentAlperton,South East,UK
    Full-time +1
    Quick Apply
    Are you a dynamic and proactive Team Leader or Supervisor a looking for a step up? We are seeking a hands-on, energetic person who leads by example on the shop floor. Our client is a market leading ...Show moreLast updated: 30+ days ago
    People Operations Administrator

    People Operations Administrator

    LMAX GroupLondon, England, GB
    Full-time
    Quick Apply
    LMAX Group is looking for an ambitious and pro-active People & Culture Administrator that will support the P&C function in providing end to end cycle employment cycle administration.This is...Show moreLast updated: 5 days ago
    • Promoted
    Team Leader

    Team Leader

    McCarthy Recruitment LimitedNorth Acton, England, United Kingdom
    Full-time +1
    Job Title : Team Leader Location : Alperton Salary : Up to £29500 Per Hour Role : Full-Time Permanent Are you a dynamic and proactive Team Leader or Supervisor a looking for a step up? We are seeking a...Show moreLast updated: 12 days ago
    • Promoted
    Team Leader

    Team Leader

    Bis HendersonDartford, England, United Kingdom
    Temporary
    Location : Dartford Salary : £28,000-£31,000 - PM Shift Monday - Friday Summary : At Bis Henderson, we have an exciting opportunity for a Warehouse Team leader to join the team at a specialist FMC...Show moreLast updated: 2 days ago
    • Promoted
    Customer Team Member

    Customer Team Member

    Co-opgreat bardfield, uk
    Part-time +1
    Closing date : 03-10-2025 Customer Team Member Location : 1 St Johns Terrace, Brook Street, Great Bardfield, CM7 4RQ Pay : £12.Contract : 12 hour...Show moreLast updated: 11 days ago
    Team Administrator

    Team Administrator

    Statom Group Ltd.London, England, GB
    Full-time
    Quick Apply
    Team Administrator to join our dynamic team.This role is essential in ensuring effective communication and smooth administrative practices within our HR & L&D Team.As a Team Administrator, ...Show moreLast updated: 18 days ago
    Groups Administrator

    Groups Administrator

    Clermont Hotel GroupLondon, United Kingdom
    Full-time
    Quick Apply
    Clermont Hotel Group Central Support Office.Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospital...Show moreLast updated: 6 days ago
    Resolution Team Manager

    Resolution Team Manager

    Allwyn UKWatford, England, GB
    Full-time
    Quick Apply
    Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lot...Show moreLast updated: 30+ days ago
    • Promoted
    Team Leader

    Team Leader

    SPORTSWIFT LIMITED T / A CARD FACTORYCoulsdon, England, United Kingdom
    Full-time
    About the job Location : Coulsdon Contracted Hours Available : 12 Hours Were on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store! In this r...Show moreLast updated: 2 days ago
    • Promoted
    • New!
    Shift Team Leader - AIT

    Shift Team Leader - AIT

    Expleo GroupStevenage, England, United Kingdom
    Permanent
    Overview As part of our continued support to our customer in the space sector we are looking for a number of AIT Shift Team leads to join us on a permanent or contract basis.The salary / rate is neg...Show moreLast updated: 1 hour ago
    • Promoted
    Project Administrator

    Project Administrator

    Pure Kat Consultancy LtdGreat Shelford, England, gb
    Full-time +1
    Do you have previous administration experience? Are you happy lifting boxes up to 20kg? Job Title : Project Administrator Location : Sawston, Cambridgeshire Salary : £25,000p.Hours : Monday - Friday 0...Show moreLast updated: 17 days ago
    Team Leader

    Team Leader

    The Best ConnectionEngland, London, Greenford
    Full-time
    Quick Apply
    Night Shift Team Leader - Warehouse & Fulfilment Supervisor.Night shifts : 7 : 00 PM to 7 : 00 AM.To supervise and manage night shift fulfilment operations, ensuring the efficient, accurate, and safe ru...Show moreLast updated: 30+ days ago
    • Promoted
    Team Leader

    Team Leader

    GailsBromley, Kent, UK
    Full-time
    Team Leader vacancy at GAIL's Bromley!.If leading a team to success makes you smile and puts a spring in your step, then please read on!. We are looking for Team Leaders who have a passion to join t...Show moreLast updated: 1 day ago
    Senior Administrator

    Senior Administrator

    Burgh Recruitment Ltd (Financial Services)Knightsbridge, UK
    Full-time +1
    Quick Apply
    Salary - circa £45,000 negotiable + Bonus and Benefits.Location – Hybrid working pattern in Knightsbridge.An excellent opportunity has arisen for a highly professional Senior Admin...Show moreLast updated: 30+ days ago