Community Housing Officer

Community Housing Officer

Contract Type : Permanent

Salary : £32,388 per annum + benefits

Hours : Full-time, 37 hours per week Mon - Fri

Location : Devon, Exeter

DBS Check Required : Yes

Driving Licence

Purpose of the Role

We're looking for an experienced and customer-focused Community Housing Officer to join a dedicated team at a leading social housing provider in Devon. In this frontline role, you'll be responsible for delivering a high-quality, accessible housing management service across a designated patch of homes.

You'll ensure tenancy conditions are maintained, provide support through timely referrals, and drive compliance with safety standards. This is a varied role where no two days are the same, from addressing anti-social behaviour to supporting tenants with complex needs, you'll play a vital part in shaping thriving, sustainable communities.

Key Responsibilities

Neighbourhood Management

Carry out regular estate inspections and walkabouts with residents, colleagues, and partner agencies.

Identify and resolve environmental and community issues by instructing or liaising with relevant teams or external bodies.

Promote and deliver initiatives that contribute to cleaner, greener, and safer neighbourhoods.Tenancy Management

Enforce tenancy and lease conditions, taking proportionate legal and non-legal actions as needed.

Respond to breaches, including anti-social behaviour, harassment, and nuisance in line with policy.

Manage starter tenancies, conducting reviews and taking appropriate action where conditions are not met.Lettings & Voids

Work with the Lettings Co-ordinator to achieve re-let targets.

Conduct pre-tenancy interviews, ensuring all risks and needs are identified.

Meet prospective tenants for property viewings and ensure properties meet the company's empty homes standards.

Carry out tenancy sign-ups, explaining rights, responsibilities, policies, and expected standards.

Conduct settling-in visits within 6 weeks of tenancy start to resolve any issues early.Tenancy Sustainment & Resident Support

Identify support needs and make appropriate referrals to internal or external services.

Provide advice and support during emergency decants, major works, or rehousing.

Deal with tenancy changes, permissions, and mutual exchanges in line with policy.

Detect and address tenancy fraud, minimising void loss and misuse of housing stock.

Offer guidance on aids, adaptations, and housing transfers.Community Engagement

Facilitate and attend resident meetings; support engagement with forums and tenant groups.

Work collaboratively with communities, voluntary groups, and statutory partners.

Promote access to services and opportunities that improve tenants' quality of life.

Support delivery of the Community Development Strategy.Safeguarding & Risk Management

Recognise and respond to safeguarding concerns including domestic abuse, child protection, and vulnerable adults.

Attend and contribute to multi-agency meetings and follow through on agreed actions.

Adhere to lone working procedures and personal safety guidelines.Health & Safety & Compliance

Liaise with Templer Homebuild and tenants to ensure access for health and safety compliance checks and repairs.

Stay up to date with health and safety legislation, ensuring full compliance in all responsibilities.

Read and follow risk assessments applicable to the role.Administration & Reporting

Maintain accurate and timely electronic records in line with data protection requirements.

Prepare reports and monitoring information as requested.

Embrace digital tools and demonstrate awareness of social media platforms as part of soft digital engagement.General Duties

Maintain up-to-date knowledge of relevant legislation, policy, and best practice.

Foster strong working relationships with colleagues and external partners.

Undertake any other duties reasonably required by line management in line with the scope and grading of the post.Health & Safety Responsibilities

Take personal responsibility for health and safety and not endanger others.

Comply with all health and safety policies, procedures, and legislative requirements.

Seek advice from the Health & Safety Team when unsure about procedures or responsibilities.Benefits :

25 days annual leave + bank holidays

Private Health Care membership (if applicable)

Flexible Agile Working

Training Opportunities

Electric Vehicle Scheme

Bupa dental care (optional)

Generous employer contributions towards your pension (including death in service)

For further information about this opportunity, please contact Hannah Welfoot on (phone number removed)