Engagement Lead (Supported Living)

Engagement Lead (Supported Living & Specialist Care)

Location : North Region (travel required)

Contract : 20 hours Part-Time (flexible – potential for two roles covering North & South – Full Time 40 hours)

Salary : £40,000 pro rata

About the Role

We are looking for a passionate Engagement Lead to join our Quality & Improvement team. This role is all about championing the voice of the people we support (PWS), their families, and wider stakeholders.

You'll help shape services by listening, learning, and ensuring we act on feedback. Working alongside managers and quality leads, you'll support complaints follow-up, co-production projects, and drive better quality-of-life outcomes across supported living and specialist care services.

What You'll Do

Build strong relationships with people we support, families, advocates, and partners.

Promote co-production, making sure people we support help shape their care and services.

Facilitate forums, surveys, and informal check-ins to capture lived experiences.

Follow up on complaints and concerns sensitively and effectively.

Share learning and service improvements with families and stakeholders.

Support inclusion, personal goal achievement, and community access.

Maintain records, prepare reports, and present key findings.

Work with services to deliver improvement plans based on feedback.

Represent the organisation at external engagement events

About You

We're looking for someone who is :

Essential

Experienced in social care, health, or community services.

Skilled at engaging with vulnerable individuals and families.

Confident in handling complaints with sensitivity.

Knowledgeable about supported living, specialist care (LD, autism, mental health).

Strong in communication, listening, and empathy.

Able to build trust, rapport, and work independently across services.

Passionate about rights, dignity, and inclusion.

Willing to travel regionally (driving licence and car required).

Eligible for an Enhanced DBS check.

Desirable

Lived experience, or experience supporting someone with a disability or complex needs.

Previous work in engagement or advocacy.

Training in complaints handling, mediation, or person-centred approaches.

Why Join Us?

Make a real difference in people's lives.

Be part of a values-driven team that listens, learns, and acts.

Flexible part-time working with regional travel.

Interested? Apply now and help us put the voices of the people we support at the heart of everything we do.

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