Customer Service Specialist, Lloyds Banking Group (PersonalBanking) - GLASGOW

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• CUSTOMER SERVICE

  SPECIALIST – OFFICE BASED IN GLASGOW

  Teleperformance is a fast-paced contact centre

  employer who works alongside a number of house-hold known clients

  to deliver world class customer

  service.

  We have a fantastic opportunity

  for inbound customer service specialist for our

  Personal Banking line of business

  Lloyds Banking Division campaign.

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• Here is all you need to

  know…

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  Start Date : January

  2026

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  Salary : £25396.80

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  Job Type : Full Time – Permanent

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  Working Hours : 40 hours per

  week (including training)

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• Operational hours after

  training -  We require full flexibility between 08.00 - 22.00

  Monday -

  Sunday

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  Training : 2 weeks based in Glasgow,

  City

  Park.

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• Training hours 09 : 00am –

  18 : 00pm Monday –

  Friday

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  Joining the team : First 3-months

  working on-site in Glasgow   then opportunity to

  choose on-site or at-home working whichever suits you best

  dependent on performance.

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• Who we are looking for…

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  A professional, polite and courteous telephone

  manner

  Ability to

  deliver excellent service with outgoing nature

  Excellent verbal

  communication skills, with fluency in English

  essential

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  A good listener who can convey empathy, patience

  and understanding

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  Confident and proactive to deal with difficult

  situations and conversations

  Confident in

  having customer conversations

  High levels of

  accuracy and attention to

  detail

  Confident in

  working independently

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  Confident in making complex

  decisions

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  Self-motivated and able to affectively problem

  solve

  Interpersonal

  skills

  Be driven to work

  towards achievable

  targets

  Excellent

  numeracy skills

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  Previous banking / financial experience is highly

  desired but not essential

  Previous call

  centre / customer service experience is

  essential

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  Values we look for

  you to

  have...

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  Process

  Excellence- Doing things well means

  something to you and you will always strive to improve on your

  work.

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  Collaboration -

  You enjoy working with others and you like working

  as a team player.

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  Communication-

  You can speak and write clearly and in a

  confident manner.

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  Emotional

  Intelligence -  You

  possess the ability to be emotionally intelligent meaning you are

  able to empathise, be kind and be good with

  others.

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  Open-Mindedness-

  You are able to be open to different ways of thinking and new

  ideas.

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  Critical Thinking-

  You are able to think logically when

  making decisions.

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  Solution Orientation-

  Having a forward thinking mindset focused

  on resolving challenges.

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  Entrepreneurship-

  Taking ownership, not being afraid to take

  on new tasks, develop and have a self-driven

  mindset.

  What will my role involve…?

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  Answer inbound calls with enthusiasm and a desire

  to help out customers at the first point of

  contact

  Supporting and

  providing a positive experience for all our customers by helping

  them with all aspects of their personal banking, for example : bank

  transfers, direct debits, and digital banking

  support

  Helping customers

  that may be going through financial difficulty and debit card

  support

  Promoting

  channels such as Internet Banking and ensuring that all customers

  are aware and have access to the Bank’s complete range of

  services

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  Problem solving - taking ownership of each and

  every query and ensuring these are resolved, making a real positive

  difference for our

  customers

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  Ensure that all customers are supported in

  accordance with all regulatory requirements which aim to protect

  our customers

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  Ensure all customer complaints are recorded in

  line with policy and where possible resolved at first touch,

  delivering an efficient outcome for the

  customer

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  Ability to react fast when the day gets busy and

  handle a wide variety of different customers – excellent time

  management

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  Confident in following banking processes and

  explaining this to customer

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• Here are our key

  benefits…

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  Perks at Work – Savings Discounts / Free Online

  Classes

  Help@Hand -

  Savings Discounts / Podcast / Wellbeing Recourses / Webinars /

  Access to; GP’s, Mental Health Support, Financial Advice, Legal

  Advice

  Critical Illness

  – up to £10,000

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  Cycle to Work

  Scheme

  Eyecare support

  voucher

  Holiday Purchase

  Scheme

  Length of Service

  Awards

  Workplace

  Pension

  Monthly Inspire

  Awards – For the best of the

  best

  Refer-A-Friend

  earns up to £1,200 for

  you

  Monthly Wellbeing

  Webinars

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  Dedicated Employee Experience Progress – Here to

  support TP journey

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  28 day annual leave (inclusive of bank holidays),

  increasing with length of

  service

  Discounted Bus

  Travel in Glasgow (First

  Bus)

  No peak rail

  fares - travel is more afforable, at all

  times

  Disclaimer  Please

  be vigilant against job scams. Teleperformance

  will   never   contact

  you about anything other than your application through our official

  channels - UK phone number, text or Teleperformance or talent.icims

  email address. . If you receive any suspicious communications

  claiming to be from Teleperformance, please disregard them and

  report the incident to our team. Your security is our

  priority.

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Disclaimer  Please

note, only candidates who meet specific language proficiency scores

will be able to proceed on this campaign, this supersedes any other

pass mark you may receive. Where you pass the assessment but not

the above requirements we will endeavour to find other suitable

roles for you however this may not be possible, in this instance we

reserve the right to reject your

application.

If you’re interested in joining us, APPLY TODAY

to create your application and our recruitment team will be in

touch with you within 48 hours, but please feel free to get in

touch if you want to chat with our team

sooner.

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#priority

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