Head of Sales

Head of Central Sales - Customer Solutions

North East

£65k-£70k + Car + Bonus + Benefits

Are you a strategic leader with the energy to drive transformation and the grit to deliver results? This is your opportunity to lead a high-impact central sales function at the heart of a fast-paced, service-led business.

We're looking for a Head of Central Sales to shape the future of customer engagement, sales performance, and operational excellence. You'll be the driving force behind revenue growth, quote conversion, and customer satisfaction - all while embedding a culture of ownership, accountability, and service brilliance.

Why This Role Matters

Lead a multi-functional team across internal sales, customer contact, and solutions

Be the central link between depots, divisional teams, and customer operations

Own and optimise sales processes, invoicing accuracy, and service delivery

Champion transformation through CRM, BI, and scalable systems

Deliver against strategic OKRs that power frontline performanceWhat You'll Be Doing

Sales & Commercial Delivery

Convert inbound enquiries into profitable orders across multiple product lines

Drive quote conversion, upselling, and customer lifetime value

Monitor key KPIs including margin, revenue retention, and conversion rates

Embed a "sales through service" culture across all customer touchpointsProcess Ownership & Governance

Own hire processes and ensure clean, accurate invoicing

Align sales operations with divisional and depot teams

Champion continuous improvement and operational disciplineCustomer Experience & Service Excellence

Drive a "right first time" approach across all channels

Use data and feedback to resolve root causes of dissatisfaction

Promote responsiveness and joined-up service deliveryDepot & Network Engagement

Act as the central hub between depots and customer teams

Provide coaching and governance to ensure consistent practices

Foster collaboration across the networkLeadership & Culture

Lead with clarity, energy, and purpose

Inspire and develop team leaders with coaching and succession planning

Model behaviours that reflect trust, accountability, and continuous improvementTransformation & Data-Led Decision Making

Lead CRM and system rollouts, driving adoption and performance

Align end-to-end customer journeys with commercial goals

Leverage BI tools to embed a data-driven cultureOKR Ownership

Translate strategic goals into measurable team deliverables

Own dashboards that track sales, service, and transformation outcomesWhat You'll Bring

Senior leadership experience in rental, hire, contact centre, or B2B service environments

Proven ability to deliver sales through service and lead high-volume teams

Strong commercial acumen and operational resilience

A collaborative, coaching-led leadership style

Experience driving transformation and cross-functional alignmentSuccess Looks Like

Revenue growth across key product lines

High quote-to-order conversion rates

Outstanding customer satisfaction scores

Clean, accurate invoicing and process complianceHOW TO APPLY :

To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact us.

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