Centre Support Manager

As Centre Support Manager, you will manage the centre's team of Hosts and all customer relations ensuring exceptional service standards across all our communication channels. You will take charge of all centre marketing events and actively support the wider business with customer data management, upholding legal and ethical standards. Additionally, you will provide vital administrative support to the Senior centre management team, empowering business decisions that boost centre performance. You'll also oversee the smooth daily operation of the centre’s facilities, maintaining full compliance with Health and Safety regulations.

Responsibilities :

• Lead the day-to-day operations of the reception team, delivering outstanding customer service measured by both external and internal feedback.
• Inspire and support staff motivation and development through team appraisals, holiday bookings, and weekly rota management.
• Take full ownership of the centre’s compliance with Porsche Cars GB Strategy Guidelines (PSG), including facilities management, mystery shopper protocols, employee training records, onboarding new employees, and processing leavers.
• Plan and organise the centre's marketing events in line with the annual marketing planner, both on and offsite, following PSG standards and managing event supplier procurement.
• Monitor customer feedback daily, spot trends, and highlight key insights in line with the complaints procedure.
• Manage and coordinate all centre social activities within budget.
• Proactively oversee quarterly and annual audits related to PSG and health and safety to maintain top standards.

Requirements

Minimum Attributes :

Desirable Attributes :

Benefits

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer :

Centre

Porsche Centre South London, is located off the A20 towards Bexley. With free onsite parking and stone’s throw away from Tesco Superstore. It’s also a five-minute drive from Bannatyne Health Club and Orpington’s Retail Park.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.  Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.