Service Manager - Duty Manager (169663)

Shangri-La Rasa Sayang, Penang

Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive holiday gateways.

We are in search of energetic, vibrant and multi skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the resort. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail, the skills to perform and a passion to delight.

Overview

We are looking for a Service Manager - Duty Manager to join our team.

Responsibilities

• Ensure smooth operation on a daily basis
• Enhance overall guest experience during their stay
• Supervise and direct the Front Office team
• Ensure all colleagues are kept up-to-date with hotel products and services
• Monitor all arrivals and departures from a guest experience perspective
• Respond to emergencies according to standard operating procedure (SOP) and ensure the safety of guests and colleagues

Qualifications

If you are the right person, what are you waiting for? Click the apply button now!

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