Service And Operations Coordinator

Job Purpose

The Service and Operations Coordinator is responsible for the smooth operation of the service helpdesk and coordination of service delivery, CHP, UPS, and remedial projects within the generator service business. Acting as a key point of contact between customers, engineers, and partners, the role ensures all planned and reactive works are scheduled, tracked, and reported in line with contractual KPIs and SLAs. The position also supports the financial and commercial aspects of service provision while maintaining strong communication and compliance processes.

Key Responsibilities

1. Service Desk & Administration

• Manage the service helpdesk function, ensuring all enquiries are handled courteously and efficiently.
• Ensuring দোকাuracy and compliance with 바이 processes.
• Monitor and manage the Administration Email inbox, categorising and responding to all emails daily.
• Act as first point of contact for customer queries, call-outs, and partner communications.
• Provide cover for helpdesk duties as required.

2. Scheduling & Planning

3. Contract & Compliance Management

4. Financial & Commercial Support

5. Reporting & Documentation

6. Cross‑Departmental & Project Support

7. Customer & Stakeholder Liaison

Essential Skills & Experience

Desirable Qualifications

Performance Expectations

The Service and Operations Coordinator will be evaluated against the KPIs and goals to be established at employment stage.

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